Cart Maintenance and Exchange

Request cart maintenance or swap your garbage cart size

Choose a garbage cart that better suits your needs. Request a smaller garbage cart and save $5 per month on your utility bill.

Learn more about our two garbage cart sizes and specifications

Use this form to request cart exchanges and maintenance. Services available through this form include:

Cart repair
Reporting a missing or stolen cart (The City will not provide credits or refunds on accounts for lost carts)
Garbage cart size exchange requests for the small (120L) and large (240L) sizes only. Cart size exchange is available only to the EPCOR account holder, due to the impacts on the monthly utility rate beginning in October 2021
Request a smaller (120L) garbage (black) cart

Services not available through this form:

Report a missed collection
Request an excess (360L) garbage cart
Report a found cart by calling 311 or filling out a general inquiry form

Request cart maintenance or swap your garbage cart size

Frequently Asked Questions

What types of cart damage are eligible for repair?

Carts with missing or broken wheels, cracks or deformations in the body of the cart, and missing or damaged lid* or hinges are eligible for repair or replacement. We will do our best to have your cart repair or replacement completed within 5 business days after you submit your request.

*If the lid of your cart is warped when delivered but is otherwise okay, don’t worry. This is common when carts are stacked for shipping, storage and distribution. The lid will correct itself over time. No action is required on your part and your cart will still be collected.

How much will it cost to get my cart repaired/replaced?

Cart repairs are free of charge when resulting from normal wear and tear, or an incident outside of the resident’s control. An above average number of maintenance requests may result in an investigation to determine whether a resident will be billed for service.

My cart is missing/stolen. What should I do?

Report your cart as lost or stolen using the Cart Maintenance/Exchange Request Form. We will do our best to reunite you with your missing cart or provide a new one

Note: Found carts cannot be reported through this form. Please contact 311 if you find a cart that does not belong to you.

How much will it cost to replace my missing cart?

This service is free of charge if the incident is found to be out of the resident’s control. An above average number of requests may result in an investigation to determine whether a resident will be billed for service.

How can I request a smaller or larger garbage cart?

Request a garbage cart size exchange between the small (120L) or the large (240L) garbage cart, or request to downsize your garbage cart size from an excess (360L) size.

Currently, garbage cart size exchanges may take up to 6-8 weeks to complete.

You can submit an exchange request after receiving your first set of carts.
You must have your EPCOR utility account information to submit a cart size exchange request. Beginning in October 2021, variable utility rates will be applied based on cart size. If you do not manage your own utility account, you may need your landlord or property manager to submit this request on your behalf.
If you share a water meter, only the party or residents who pay for the monthly waste service fee can submit a request. When submitting a request, please use the address where the water meter is located or the property management office, and enter the service address or unit number in the comments field of the form.
Participants in the Secondary Suite Cart Sharing program are not able to apply for the small cart.
Upsizing to an Excess (360L) garbage cart is not available through this form. Submit your request for an Excess garbage cart.
Size exchange requests are only available for garbage carts. There is only one size of food scraps cart available.
Your new rate will take effect on the day you receive your new cart.

How much does it cost to request a different size garbage cart?

Your first exchange is free. After that, an administration fee of $18.50 will be applied per exchange.

Reducing waste and sorting your food scraps, recyclables and garbage can save you money. Beginning in October 2021, your monthly waste utility rate will change based on your cart size. The rate for residents with the small (120L) cart will be $43.32 per month, and the large (240L) cart will be $48.32 per month. Visit edmonton.ca/wasterates for utility rate information.

Cart Maintenance Exchange and Request Form

Preparing for your Maintenance Service

Before your cart maintenance service visit:

Ensure your cart is easily visible and accessible to the maintenance team, not in your garage or in a fenced-in yard.

Ensure your cart is safe to work on. Leaving some material in the cart during your maintenance is okay. Our crew will relocate material to the new cart if needed, but our crews cannot perform maintenance service if the cart is too heavy or if it contains needles, live or dead rodents or other materials which would make it unsafe.

Failure to comply with the above may prevent us from completing the work. If we are unable to complete the work, a notice will be left with further instructions. We will either come back for a second attempt or you may need to reschedule the work. A one-time administration fee of $18.50 may be applied to your next utility bill for missed service.

When filling out your maintenance request, we highly recommend that you provide a contact number or email in order to receive a notification 2 business days before your service visit.

Small (120L) Garbage Cart

small garbage cart

A small garbage cart is available for households that produce less waste.

If you are unsure which cart is best for you, we highly recommend you use the large cart for weeks to be sure before submitting the cart size exchange request.

The small garbage cart monthly rate is $43.32 per month.

Suitable for households with 1-2 residents
Fits approximately 2-3 regular garbage bags
Picked up once every two weeks, year round

Dimensions

Height: 95cm (37.5")
Width: 47cm (18.5")
Depth: 62cm (24.5")
Volume: 120L

Large (240L) Garbage Cart

large cart

The large garbage cart is the default size.

If your household produces less garbage (2-3 bags per collection), you can request a smaller garbage cart.

If you are unsure which cart is best for you, we highly recommend you use the large cart for weeks to be sure before submitting the cart size exchange request.

Cost

The large garbage cart rate is $48.32 per month.

Suitable for households with 3 or more residents
Fits approximately 4-6 regular garbage bags
Picked up once every two weeks, year round

Dimensions

Height: 111cm (43.5")
Width: 68cm (26.5")
Depth: 69cm (27")
Volume: 240L