Use this form to request cart exchanges and maintenance. Services available through this form include:
Reporting a missing or stolen cart (The City will not provide credits or refunds on accounts for lost carts)
Garbage cart size exchange requests for the small (120L) and large (240L) sizes only. Cart size exchange is available only to the EPCOR account holder, due to the impacts on the monthly utility rate beginning in October 2021
Carts with missing or broken wheels, cracks or deformations in the body of the cart, and missing or damaged lid* or hinges are eligible for repair or replacement. We will do our best to have your cart repair or replacement completed within 5 business days after you submit your request.
*If the lid of your cart is warped when delivered but is otherwise okay, don’t worry. This is common when carts are stacked for shipping, storage and distribution. The lid will correct itself over time. No action is required on your part and your cart will still be collected.
Cart repairs are free of charge when resulting from normal wear and tear, or an incident outside of the resident’s control. An above average number of maintenance requests may result in an investigation to determine whether a resident will be billed for service.
This service is free of charge if the incident is found to be out of the resident’s control. An above average number of requests may result in an investigation to determine whether a resident will be billed for service.
You must have your EPCOR utility account information to submit a cart size exchange request. Beginning in October 2021, variable utility rates will be applied based on cart size. If you do not manage your own utility account, you may need your landlord or property manager to submit this request on your behalf.
If you share a water meter, only the party or residents who pay for the monthly waste service fee can submit a request. When submitting a request, please use the address where the water meter is located or the property management office, and enter the service address or unit number in the comments field of the form.
Your first exchange is free. After that, an administration fee of $18.50 will be applied per exchange.
Reducing waste and sorting your food scraps, recyclables and garbage can save you money. Beginning in October 2021, your monthly waste utility rate will change based on your cart size. The rate for residents with the small (120L) cart will be $43.32 per month, and the large (240L) cart will be $48.32 per month. Visit edmonton.ca/wasterates for utility rate information.
Ensure your cart is easily visible and accessible to the maintenance team, not in your garage or in a fenced-in yard.
Ensure your cart is safe to work on. Leaving some material in the cart during your maintenance is okay. Our crew will relocate material to the new cart if needed, but our crews cannot perform maintenance service if the cart is too heavy or if it contains needles, live or dead rodents or other materials which would make it unsafe.
Failure to comply with the above may prevent us from completing the work. If we are unable to complete the work, a notice will be left with further instructions. We will either come back for a second attempt or you may need to reschedule the work. A one-time administration fee of $18.50 may be applied to your next utility bill for missed service.
When filling out your maintenance request, we highly recommend that you provide a contact number or email in order to receive a notification 2 business days before your service visit.
Garbage Cart Sizes
Small (120L) Garbage Cart
A small garbage cart is available for households that produce less waste.
If you are unsure which cart is best for you, we highly recommend you use the large cart for weeks to be sure before submitting the cart size exchange request.
The small garbage cart monthly rate is $43.32 per month.