A windrow is a pile of snow created by plowing equipment.
The City collects windrows from main arterial and collector roads, Business Improvement Areas, bus routes, windrow-free zones and culs-de-sac when necessary.
In neighbourhoods, windrows are generally not removed, but crews try to minimize their height at driveway entrances. The City clears windrows that cross driveways and are higher than 30 centimetres (12 inches or 1 foot), opening a single lane width (approximately 3.5 metres). Residents are responsible for clearing the rest.
If snow from windrows spills onto sidewalks and impacts their use, or if windrows are blocking sidewalks or causing a safety concern, residents should call 311. Crews will be dispatched within 1-2 days to clear them.
If a windrow is left in front of a driveway and is higher than 30 centimetres, residents should call 311. Equipment to clear these may follow a few hours behind the blading crews.