Information for Edmontonians about accessing services and conducting business with the City during a Canada Post service disruption.
In the event of a Canada Post service disruption, some City services may be impacted. Many services are available online, and alternatives are detailed below.
The City is committed to staying connected to Edmontonians, as well as connecting Edmontonians to their community and what matters most to them. It continues to monitor the situation and take steps to maintain business continuity.
Edmonton Service Centre
The Edmonton Service Centre, located on the second floor of Edmonton Tower (10111 104 Avenue) is open weekdays from 8am to 4:30pm. Book an in-person appointment online to pay for select City services and ETS fares.
During the strike, there may be longer than usual wait times due to increased in-person needs. Everyone is encouraged to pay online if possible, or to use the drop box - at the Mail / Lost and Found counter - also located on the second floor, to drop off forms and payment by cheque.
Service Impacts
Edmontonians who pay the City for facility rentals, uninsured damages to City property, rent and leases, and more can continue paying online, through their bank, by phone or in person at the Edmonton Service Centre, as applicable.
Property taxes are due on June 30 and can be paid at most banks, by phone or online banking. Please avoid paying by mail, as cheques may not be received in time. If you do not receive your property tax notice, please access MyProperty to view your balance or call 311.
To purchase an Arc card or ticket, riders can use an Arc fare vending machine (found at all LRT stations and stops, and West Edmonton Mall and Mill Woods Transit Centres), or visit a service centre or retail outlet.
Riders can load their Arc card online at myarc.ca, by calling the Arc call centre (1-888-302-0001), using an Arc fare vending machine, or visiting a service centre or retail outlet.
Cash is also accepted on ETS buses and select Arc vending machines.
Bylaw Tickets (example - parking): pay online or in person at the Edmonton Service Centre.
Provincial violation tickets: pay online at Alberta Fine Payments.
Automated Enforcement
The City of Edmonton will not mail automated enforcement tickets via mail during a Canada Post service disruption. Tickets for automated infractions will be issued once mail service resumes. All other bylaw tickets may be delivered in person or will be mailed once mail service resumes. Payment deadlines and court dates will be adjusted based on the date the ticket is issued and not the date the infraction occurred.
Learn more about paying for Parking and Other Bylaw Violation Tickets.
Development permit notifications for permitted developments and discretionary developments (those requiring notification of property owners in the neighbourhood) will not be sent in the mail.
The list of applications requiring notification will be posted to Public Notices on Tuesdays and Thursdays.
Learn more about Permits, Development and Construction.
Edmontonians applying for the Leisure Access Program, which provides access to recreation facilities and attractions at a lower cost, should drop off their application at any City-run recreation centre or attraction.
Neighbourhood Renewal updates will continue to be shared on individual neighbourhood project web pages. Alternate notification methods, such as neighbourhood signage, will also be used as appropriate.
You can submit a claim against the City through an online form, through 311 or at the Edmonton Service Centre. Claim payments may be delayed due to the postal strike.
Contact Legal Services at legalservicesreception@edmonton.ca or 780-496-7200 for information.
Pursuant to Alberta Rules of Court, Rule 11.21, this email address is not a valid address for service, and emails sent to this address with legal documents attached will not be considered service on the City of Edmonton. After we receive your message, one of the lawyers will reply about service arrangements.
Approved business licences and renewal notices will not be sent by mail.
If you have consented to receive documents by email, renewal notices and a file copy of the licence certificate will be sent electronically. The file copy can be printed and posted at your business until mail service resumes and you receive a physical certificate.
To provide or update your email address, contact businesslicenceapplications@edmonton.ca or call 311.
Pet licence renewal notices will not be sent by mail during the strike. Pet owners are still required to keep their pet licences up to date. You can renew or purchase a pet licence online or in-person at the Animal Care and Control Centre.
Lost or damaged Residential Parking Program permits can be requested online but will not be mailed out. Applicants can request that permits be available for pick-up at the Edmonton Service Centre; you will be notified when permits are ready.
Suppliers receiving payment by cheque may be impacted. Consider signing up for direct deposit (EFT) to avoid payment delays.
Vehicle for Hire notices will not be sent by mail.
Customers can contact businesslicenceapplications@edmonton.ca to request a notice to pay by email. Approved Vehicle for Hire Driver renewals can use their file copy that will be emailed to them and keep it with them until the physical licence can be mailed to them.
Contact Us
311 Contact Centre
Phone In Edmonton: 311 | Outside Edmonton: 780-442-5311 | TTY: 780-944-5555
Link 311 Online