When attending an in-person appointment:
- Check your email for important confirmation information about your appointment
- Please arrive on time
- Missed or delayed appointments may need to be rebooked for a later date
From payments to permits to transit passes and programs, the Edmonton Service Centre offers access to many services that support Edmontonians.
Due to high demand, customers are encouraged to book an appointment. For walk-in customers, the average wait time could be longer than expected. We will do our best to ensure we can support customers within regular business hours, however we may not be able to serve everyone due to wait times.
Depending on the service, we offer appointments virtually, over the phone or in person. We encourage pre-booked appointments when possible. Appointments are free and many types can be booked up to 14 days in advance.
If you are visiting in person, we are located at 10111 104 Avenue, on the second floor of the Edmonton Tower.
Preparing for Your Pre-booked Appointment
In Person
Virtual (Video Meeting)
When attending a virtual appointment:
- Check your email for important confirmation information about your appointment
- You will be emailed a link to a Google Meet on the day of your appointment
- Use a headset with a microphone if possible
- Join a few minutes early if possible
- Feel free to turn your camera on or off
By Phone
When attending a phone call appointment:
- Check your email for important confirmation information about your appointment
- Ensure you are available to safely take a call at the time of your appointment
- A technical advisor will call you at the time of your appointment
Walk-in Services Available
These services are available for same-day walk-in appointments:
- Buying Transit Fares and Passes
- ETS Lost and Found
- Parking and Bylaw Ticket Payments
- Ride Transit and Leisure Access Program Applications
Appointments Needed
These services require a pre-booked appointment:
- Permit Inquiries
Getting Here
Walk-in services and in-person appointments are held on the 2nd Floor of the Edmonton Tower located at 10111 104 Avenue.
On-street and off-street parking is available nearby. See Parking Rates, Hours and Locations for more details.
Hours
| Monday |
8am-4:30pm |
| Tuesday |
8am-4:30pm |
| Wednesday |
8am-4:30pm |
| Thursday |
8am-4:30pm |
| Friday |
8am-4:30pm |
| Saturday |
Closed |
| Sunday |
Closed |
Closed: New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Truth and Reconciliation Day, Thanksgiving, Remembrance Day, Boxing Day, Christmas Day.
Closed days in lieu for stats on weekends