Currently, anyone using a discretionary City facility or service will be required to show proof of COVID-19 vaccination, a medical exemption or a negative COVID-19 test result. Following the provincial guidelines, to access public City services and programs, people ages 12 and older must provide proof of vaccination or documentation of a medical exemption or show proof of a negative COVID-19 test result.

The Edmonton Service Centre will continue to operate as it has been since the start of the pandemic. Edmontonians are encouraged to access the service they require online, by phone or by email. Visit for more information. More information on how to access popular services can be found below.