Notifications

ACCC building

The Animal Care & Control Centre has had to temporarily suspend the intake of healthy animals due to the rapid rise of the Omicron COVID-19 variant and the impacts this has had on our staff. 

However, we will still accept animals that are in distress, injured, or sick by appointment. This includes animals found out in the cold when it is below  -20 degrees with the windchill.

Priority intake is given to those animals who fit the following criteria:
• Outside in the cold when it’s below -20 degrees Celsius with the windchill
• Obviously ill (thin, weak, not mobile, any discharge from eyes or nose)
• Injured (wounds, limping, bleeding)
• Kittens under two months old that have no mother and the finder cannot care for them
• Very pregnant (imminent birth)

We ask that anyone who finds an animal experiencing the conditions above call 311 for further clarification. If it's after hours, you can also book an online appointment (see below).

If you have found a healthy animal, we would ask that you do your best to try and help reunite the animal with its owner.

• Walk the animal around your neighbourhood as it probably lives close by
• Check to see if the animal has a license or microchip tag. If they do, call the City with the license number or the microchip company.
• Take the animal to a vet to check for a microchip
• Post photos and descriptions of the lost animal on Edmonton lost Pets and Edmonton and Area Lost pets facebook page
• Check to see if the animal has been listed as lost on community social media pages and sites such as kijiji and Craigslist
• Put up posters in the community where the animal was found

If you are unable to reunite the animal with its owner, we would ask that you care for them until such time as the owner is found or we are able to accept it into the Animal Care & Control Centre.

In-person licensing and account services remain temporarily suspended. Licenses can be paid online, at financial institutions and via cheque or money order. Account inquiries can be handled by calling 311.

The Animal Care & Control Centre is where Edmonton’s stray and lost pets are housed. The facility offers safe-harbour for sick, injured, and lost pets as well as victims of animal neglect, cruelty and abandonment.

We house and care for these pets until such time as their rightful owners can be found or they are transferred to a rescue for adoption.    

Staff at the facility is trained to look after the health and well-being of all pets in our care by providing:

  • First aid and veterinary care for animals that come in with an injury
  • Quality food
  • Kennels that are cleaned and disinfected throughout each day
  • Vaccinations to protect from infection
  • Specialty care for unique pets 

Did you know ACCC: 

  • Houses more than 6,000 lost pets found in Edmonton each year
  • Has a 2,120 square metre (22,800 square feet) building that holds up to 84 cats and 47 dogs comfortably according to capacity for care
  • Has a specially designed area for small pets
  • Is a one-stop shop for pet licensing, stray animal care and enforcement services
  • Animal Care & Control Officers are based at the Centre
  • Is next door neighbours with the Edmonton Humane Society.

The City of Edmonton continues to use the Government of Alberta’s Restrictions Exemptions Program.

 As of Monday, November 15, only QR codes with your vaccination information or First Nations and/or the Canadian Armed Forces vaccine records will be accepted.

If you have not already downloaded your QR code, you can do so at covidrecords.alberta.ca/home or through the Government of Alberta’s MyHealthRecords.

More information is available at Edmonton.ca/COVID-19.

Masks and face coverings are also required indoors at all City facilities. More information is available at Edmonton.ca/masks.

Animal Care & Control Centre

Lost Pets

We are encouraging citizens to make attempts to find the owner of any healthy, lost or stray animal. If the animal has a tag with a licence number on it, you can call 311 for owner information.

As we are in a prolonged cold snap, if you are able to care for the animal until such time as you can reunite it with its owner, that would be appreciated.  

Pets are a part of our families, so when they go missing it is an anxious time for both owners and the pet. Citizens are encouraged to keep their microchip and license information up to date so that if your pet is lost the chance of being reunited increases.

For a list of more tips on what you can do to reunite pets with their owners and templates to make your own Lost Cat Poster or Paper Collar, visit edmonton.ca/scheduledintake.

If you have lost your pet:

  • Place posters in your neighbourhood
  • Talk to your neighbours
  • Post on facebook community and lost pet group pages
  •  Monitor the City of Edmonton’s Lost Pets page

 To help protect our front-counter staff and following the advice of Alberta Health with respect to social distancing, we are requesting pet owners make an appointment by calling 311 before coming to the centre to claim their pet.

Please be advised that citizens will be required to present proof of full COVID-19 vaccination or negative test results in order to access the building. If you are unable to meet either of these requirements, you can arrange to have someone else conduct the release/intake on your behalf. They will still be required to provide proof of full vaccination or a negative test result.

Injured Animals

Priority appointments will be given to those animals that are:

  • In distress

  • Injured (wounds, limping, bleeding)

  • Visibly ill (thin, weak, not mobile, any discharge from eyes or nose)

  • Very pregnant (imminent birth)

  • Kittens under two months of age who appear to have no mother

  • Outside when the temperatures have dropped below -20 degrees Celsius with the windchill and where the finder is unable to bring the animal inside

We encourage citizens to make attempts to find the owner of any healthy, lost or stray animal. If the animal has a tag with a licence number on it, 311 may provide the owner’s contact information if the owner has given us permission to release it. It is important to note that owned lost cats are 10 times more likely to find their way home if left in their neighbourhood than if they are brought to a shelter. Outdoor cats and feral cats are accustomed to being outside. 

For a list of more tips on what you can do to reunite pets with their owners and templates to make your own Lost Cat Poster or Paper Collar, visit edmonton.ca/scheduledintake.

Licence Your Pet

Citizens can purchase or renew their pet licences online. In-person licensing services remain temporarily suspended. Payments by cheque or money order can be mailed to: City of Edmonton, P.O. Box 2670, Edmonton, AB. T5J 2G4. 

Payment can be made at any financial institution or via Online Banking payable to City of Edmonton Pet/Business Licences or Edmonton Pet & Business Licences.  

We encourage pet owners to keep their contact information associated with their pet’s licence up-to-date online in the event your pet gets lost.

Visit our Pet License page to learn more about the importance of licensing your pet and how your license helps other cats in need of assistance/support.

Animal Care Employees Rescue Distressed Dog

City Animal Care & Control Centre employees teamed up to rescue a severely emaciated dog and nurse her back to health. Read the story.

City Officer Rehabilitates a Puppy Abandoned Near a Dumpster

On arrival, 'Scuba' was covered in feces, infested with roundworms and unable to stand or walk due to a rare developmental deformity.

Read her recovery story.

Virtual Tour

Frequently Asked Questions

How do I get to the Animal Care & Control Centre?

The Animal Care & Control Centre is located at 13550 -163 Street, and shares its entrance with the Chappelle Centre for Animal Care, home of the Edmonton Humane Society.

When travelling westbound on 137 Avenue, turn left onto 163 Street. Proceed south along 163 Street until you see the monument signs for the Chappelle Centre for Animal Care and the Animal Care & Control Centre.

When travelling eastbound on 137 Avenue, turn right onto 163 Street. Proceed south along 163 Street until you see the monument signs for the Chappelle Centre for Animal Care and the Animal Care & Control Centre.

What does the City do to find a lost pet's owner?

Every animal that enters our Animal Care & Control Centre is searched for tags, a tattoo or a microchip.

When an animal has a valid pet licence and is wearing tags, we can immediately contact the owner. A tattoo or microchip with up-to-date information on file also helps us to contact the owner.

Every animal that enters our facility also has its picture posted on our Found Pets search tool.

How long are animals kept at the Animal Care & Control Centre?

Animals with no identification are kept up to three business days and animals with identification are kept up to 10 business days.

After that, adoptable animals are transferred to the
Edmonton Humane Society and other rescue groups.