The Animal Care & Control Centre has had to temporarily suspend the intake of healthy animals due to the rapid rise of the Omicron COVID-19 variant and the impacts this has had on our staff. 

However, we will still accept animals that are in distress, injured, or sick by appointment. This includes animals found out in the cold when it is below  -20 degrees with the windchill.

Priority intake is given to those animals who fit the following criteria:
• Outside in the cold when it’s below -20 degrees Celsius with the windchill
• Obviously ill (thin, weak, not mobile, any discharge from eyes or nose)
• Injured (wounds, limping, bleeding)
• Kittens under two months old that have no mother and the finder cannot care for them
• Very pregnant (imminent birth)

We ask that anyone who finds an animal experiencing the conditions above call 311 for further clarification. If it's after hours, you can also book an online appointment.

In-person licensing and account services remain temporarily suspended. Licenses can be paid online, at financial institutions and via cheque or money order. Account inquiries can be handled by calling 311.

Cat Admissions at the ACCC

At the Animal Care & Control Centre (ACCC), we are passionate about animals and care for each one as if they are our own. ACCC is committed to being a safe harbour for sick, injured and lost cats as well as victims of animal neglect, cruelty and abandonment.  But, consistent overcrowding conditions and the goal to provide the best care possible have prompted us to make changes. Therefore, we are asking citizens to make an appointment before they bring us healthy lost, stray or feral cats. 

Why is the City Moving to this Method?

Cat overcrowding has become an unfortunate reality at ACCC. When too many cats are in the shelter, we are unable to provide the level of care they need. Overcrowded conditions lead to increased illness, more stress on cats and staff, higher euthanasia rates and result in fewer animals being transferred out for adoption. 

Having a scheduled intake approach will allow for the centre to match incoming cats with outgoing placement into rescue and other feral cat programs. Scheduled intake is a best practice that has been adopted by shelters throughout North America with great success. Animal shelter practices across North American including ours, have adopted a Capacity for Care Model (C4C) using the Five Freedoms of Animal Welfare as a framework. 

A Scheduled Intake model improves the chances cats will find homes, ensures each cat is well cared for and gives every cat in our care the adequate space they need to live in the shelter in comfort.