The Animal Care & Control Centre has had to temporarily suspend the intake of healthy animals due to the rapid rise of the Omicron COVID-19 variant and the impacts this has had on our staff. 

However, we will still accept animals that are in distress, injured, or sick by appointment. This includes animals found out in the cold when it is below  -20 degrees with the windchill.

Priority intake is given to those animals who fit the following criteria:
• Outside in the cold when it’s below -20 degrees Celsius with the windchill
• Obviously ill (thin, weak, not mobile, any discharge from eyes or nose)
• Injured (wounds, limping, bleeding)
• Kittens under two months old that have no mother and the finder cannot care for them
• Very pregnant (imminent birth)

We ask that anyone who finds an animal experiencing the conditions above call 311 for further clarification. If it's after hours, you can also book an online appointment.

In-person licensing and account services remain temporarily suspended. Licenses can be paid online, at financial institutions and via cheque or money order. Account inquiries can be handled by calling 311.

Animal Care & Control Centre

Lost Pets

We are encouraging citizens to make attempts to find the owner of any healthy, lost or stray animal. If the animal has a tag with a licence number on it, you can call 311 for owner information.

As we are in a prolonged cold snap, if you are able to care for the animal until such time as you can reunite it with its owner, that would be appreciated.  

Pets are a part of our families, so when they go missing it is an anxious time for both owners and the pet. Citizens are encouraged to keep their microchip and license information up to date so that if your pet is lost the chance of being reunited increases.

For a list of more tips on what you can do to reunite pets with their owners and templates to make your own Lost Cat Poster or Paper Collar, visit edmonton.ca/scheduledintake.

If you have lost your pet:

  • Place posters in your neighbourhood
  • Talk to your neighbours
  • Post on facebook community and lost pet group pages
  •  Monitor the City of Edmonton’s Lost Pets page

 To help protect our front-counter staff and following the advice of Alberta Health with respect to social distancing, we are requesting pet owners make an appointment by calling 311 before coming to the centre to claim their pet.

Please be advised that citizens will be required to present proof of full COVID-19 vaccination or negative test results in order to access the building. If you are unable to meet either of these requirements, you can arrange to have someone else conduct the release/intake on your behalf. They will still be required to provide proof of full vaccination or a negative test result.

Injured Animals

Priority appointments will be given to those animals that are:

  • In distress

  • Injured (wounds, limping, bleeding)

  • Visibly ill (thin, weak, not mobile, any discharge from eyes or nose)

  • Very pregnant (imminent birth)

  • Kittens under two months of age who appear to have no mother

  • Outside when the temperatures have dropped below -20 degrees Celsius with the windchill and where the finder is unable to bring the animal inside

We encourage citizens to make attempts to find the owner of any healthy, lost or stray animal. If the animal has a tag with a licence number on it, 311 may provide the owner’s contact information if the owner has given us permission to release it. It is important to note that owned lost cats are 10 times more likely to find their way home if left in their neighbourhood than if they are brought to a shelter. Outdoor cats and feral cats are accustomed to being outside. 

For a list of more tips on what you can do to reunite pets with their owners and templates to make your own Lost Cat Poster or Paper Collar, visit edmonton.ca/scheduledintake.

Licence Your Pet

Citizens can purchase or renew their pet licences online. In-person licensing services remain temporarily suspended. Payments by cheque or money order can be mailed to: City of Edmonton, P.O. Box 2670, Edmonton, AB. T5J 2G4. 

Payment can be made at any financial institution or via Online Banking payable to City of Edmonton Pet/Business Licences or Edmonton Pet & Business Licences.  

We encourage pet owners to keep their contact information associated with their pet’s licence up-to-date online in the event your pet gets lost.

Visit our Pet License page to learn more about the importance of licensing your pet and how your license helps other cats in need of assistance/support.

Even indoor pets can slip away and get lost. That's what a licence is for. A pet licence is a unique ID that tells us your pet belongs to you. It allows us to reunite the 2 of you more quickly if your pet ever gets lost or displaced in an emergency. It may even get your companion 1 free ride home each year. Your pet safe and sound — to us, that peace-of-mind is priceless.

License Your Pet

Purchase or renew your pet's licence online!

What You Need To Know

  • Visa, Mastercard and American Express credit cards are accepted
  • You must be 18 or older to license a pet
  • The maximum number of pets allowed per residence is 6 cats and 3 dogs
  • Before you begin using the online system it is helpful to know:
    • The birth date of your pet (or an approximation)
    • If your pet has been spayed or neutered. If they have, please provide the date of their surgery as well as the name of the clinic where the surgery was performed (if available)
    • Your pet's microchip or tattoo number, if applicable

Note: If you are applying for a reduced fee because you receive Income Assistance, your dog is ‘Restricted’ or ‘Nuisance’ as defined by the Animal Licensing and Control Bylaw or you are applying for a Guide/Assistance dog exemption, please do so in person with all necessary supporting documents.

Payments and applications may be submitted via your online account or mailed to P.O. Box 2670 Edmonton, AB T5J 2G4

Payment can also be made at any financial institution or via Online Banking payable to City of Edmonton Pet/Business Licences or Edmonton Pet & Business Licences.