EPark Parking

Main page content begins here

EPark is the City of Edmonton’s owned and operated paid parking program which manages paid parking at all curbside locations across the city and parkades.

Whether you’re looking for street parking on Whyte Ave or catching a show downtown at the Citadel or Winspear, find all the ways to pay to make EPark work for you.

Parking Rates and Zones

Ways to Pay for Parking

Scanning QR Code

No Account Required

Pay for parking by scanning the QR code on signs posted in on-street EPark zones and parkades. Scan with your mobile phone the QR code on posted signs in the zone
Enter the zone number you wish to park in
Fill out the prompts for licence plate, length of time for parking and pay method and select the Pay button
- A reference page of your parking session will appear with the option to have a one-time parking receipt emailed to you

Example of an EPark sign showing the QR code

Online

No Account Required

You will need to enter a zone number when starting a parking session online. Zone numbers are posted on on-street signage, as well as on the CurbIQ map.

Pay Online

HotSpot App

Account Required

Download the app from the Google Play or the Apple Store. Follow the prompts to create an account and enter your payment information.

Watch this video for step-by-step instructions to set up a HotSpot account for EPark.

Pay By Phone

You can contact HotSpot Parking customer service 1-855-712-5888 to have an agent set up payment on your behalf. You must have an account with credit card information on file as agents cannot accept credit card information over the phone.

Create an Account

Parking Time Limit Changes

The 2-hour parking limit has been removed for all on-street EPark zones. Customers can park for a longer duration, while supporting the businesses in the area.

parking limit schedule
Days	Time Interval
Monday-Friday	4-9pm
Saturday	8am-9m
Sunday	10am-5pm

Rogers Place Event Rates

Rogers Place event rates apply when there is an event at Rogers Place with an expected attendance of over 5,000 people. This applies to stalls from 97 Street to 109 Street and Jasper Avenue to 107 Avenue, and to the City Hall Parkade.

During these events, on-street rates vary from $3.50 - $4.50 per hour and parkade rates are $5.00/hour up to a maximum of $20/event.

Parking Disruptions

View disruptions and closures that may affect your access to parking at City zones and facilities.

Stanley A. Milner Library Parkade

The parkade pedestrian and pedway doors are locked from midnight-6am. Call security at 780-496-2620 to access the parkade during these hours. Vehicle doors operate at all hours.

With the 99 Street Streetscaping and Waterproof Project extended to mid-September, access to the parkade will be limited.

The parkade entrance at 99 Street, at the Citadel Theatre, is closed, and portions of the first level are unavailable for parking. The parkade’s entrance and exit at 100 Street are open.

Refund Policy

Any unused time from a parking session - whether paid via the HotSpot app or online - is non-refundable. Refunds are no longer being issued for user error (such as entering the wrong zone number or license plate).

In the case of a technical error such as a duplicate payment while using the Hotspot App, scanning the QR code on a sign posted in an EPark zone, or the Online Payment Portal, please contact HotSpot Parking customer support.

Email: support@htsp.ca

Phone: 1-855-712-5888

Online: HotSpot Support

Corporate Parking

Businesses or organizations can manage parking for their vehicle fleets or cover parking costs incurred by their staff through the course of their daily work. There are no subscriptions or fees with corporate accounts.

Parking Administrator

Setting Up an Account

Open the HotSpot app
Select “Want to park your employees and customers? Click Here”
Fill in the registration form with your First Name, Last Name, Address, City (Edmonton)*, Email Address, and Password
Click the Register button to create your account
Check your email for a confirmation message from HotSpot

*You must register in Edmonton to prevent any membership costs.
Note: The yearly membership cost of $80 does not apply to Edmonton.

Managing an Account

To add employees, select Corporate Parking from side main menu and add name and email address
To add funds, select Billing from side menu, then select Business Wallet tab. Add credit card information and fund amount (you may also select auto-recharge so it refills to when funds go below a certain amount)
To view payment history, select Billing from side menu, then select Payment History
To view parking history, select Billing from side menu, then select Parking Transactions
To control hours of operation, select Profile from side menu, then select Hours of Operation to date and times when corporate parking can be used

Contact support@htsp.ca if you wish to change administrators or delete an account.

Employee Parking

Getting Access to an Account

You will receive an email notification that you have been added to an account, the email address indicated in the notification will be used to access the account
Download the HotSpot app and select Sign In
Select Forgot Your Password at bottom of the screen
When prompted, enter the email address from the notification and select Next
You will receive an email with instructions on resetting the password, check your spam folder if you don't see an email
Sign into the account using the app
Select Vehicles from side menu, then Add a New Vehicle to select a vehicle at default from the list Your Vehicles

Starting and Ending Parking

In the app, select Parking icon from the bottom of the menu
Your default vehicle should appear. If not, select Vehicles then Change Vehicle to select the one you are using to park
Enter the zone number and select duration of stay
Select Corporation under the Who Pays field
A screen will appear to indicate a successful parking session has started, with buttons to Add Time or End Session if needed (the Parking icon remains highlights in app when parking session is in progress)

Where to Park

Map of the EPark parking zones around the city.

HotSpot Parking App

Pay for parking sessions on your mobile device.

Accessible Parking

The City installs Accessible Parking Zones on public property in front of residences and businesses.

Corporate Parking Customers

Can one email manage the monthly parker corporate account and hourly corporate account?

No, separate parking administration emails are required for monthly and hourly parking corporate accounts. One email can only be used to create a single account, be it a user, city admin, bundle admin, corporate parking admin, or any other kind of HotSpot account

Does Hotspot have a feature like "Park-a-Friend" in EPark?

There is no formal park-a-friend feature in the HotSpot app, however under “Manage My Vehicles” users can add as many license plates as they wish.

Who ensures responsible parking usage and audits parking history?

Business areas must determine these conditions and apply them as required.

Parking administrators will have access to all parking history.

How do I delete my corporate account?

You can contact support@htsp.ca to delete your corporate account.

How do I add or remove administrators on my corporate account?

You can contact support@htsp.ca to change the Administrator.

Will the administrator receive a notification if the account reaches the minimum balance?

No, please enable auto recharge to ensure there is sufficient funds in the wallet.

Contact Us

EPark

For questions about rates or parking issues.

Telephone	In Edmonton: 311 Outside Edmonton: 780-442-5311
Online	Contact 311 Online
TTY	780-944-5555
Email	epark@edmonton.ca

HotSpot Customer Support

Email	support@htsp.ca
Phone	1-855-712-5888