Property and Site Manager Responsibilities

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Illegal Dumping Survey

Property managers and property management companies, you can help shape a potential solution to illegal dumping by filling out a survey. The survey is open until September 30.

Take the Illegal Dumping Survey

Property managers are responsible for ensuring collectors can efficiently pick up waste from their buildings. They maintain collection areas and report any concerns. They also help answer questions about waste collection from residents and owners.

Report Illegal Dumping, Missed Collection or a Missing /Damaged Cart

New Waste Collection System

By the end of 2027, all Edmontonians will be sorting their waste for collection into food scraps, recycling and garbage. The rollout is happening in 4 phases and began in Southeast Edmonton in 2023.

The City can more efficiently process waste, send less to the landfill, and preserve the environment by separately collecting food scraps and recycling.

These changes have been approved by City Council and are included in Waste Services Bylaw 20363.

Watch a Property Manager's Guide to Apartment and Condo Collection

Rollout Process

Before rolling out this service to your building, the City will recommend the best location to place your building’s waste containers, either outdoors or in sorting rooms. It’s likely they’ll be in the same locations as your existing waste bins.

Once food scraps and recycling collection begins, your garbage collection frequency may change. As residents start to sort food scraps out of their garbage and into a separate container, there will be less garbage in your bins.

Site decision-makers, such as property managers, condo board members and owners, can request a review of their building’s waste collection assessment, including the size of containers and the number of collection locations, by submitting an Assessment Review Request.

View Collection Rollout Map

Collection Rollout Map

See rollout dates for each building.

Apply for the Waste Container Sharing Program

Waste Container Sharing

Reduce the number of containers needed for your property.

Submit an Assessment Review Request

Assessment Review Request

Request a review of your building’s waste collection assessment.

Apartment and Condo Newsletter Sign-up

Apartment and Condo Newsletter

Stay up-to-date on the changes coming to apartment and condo collection.

Tools and Resources

These tools can help you inform your residents and understand the waste collection changes coming to your property.

Guide for Property Managers: Review the guide to learn the basics of the new program and what steps you need to take.

Resident Handout: A few weeks before the new program comes to your property, please print the Resident Handout and share it with residents, post in common areas or slide under doors.

New Move-in Booklet: Has your building transitioned to 3-stream collection? Share this booklet with new move-ins to help them understand how to sort and dispose of their waste.

What Goes Where (Apartment and Condo Collection) Poster: Display this poster in waste rooms and other common areas, and use it to help answer resident questions about waste sorting.

Bins and Cart Measurements: View the dimensions of the communal collection bins and carts.

Oops Tag: Familiarize yourself with this tag, which collectors will attach to a communal bin if they are unable to collect it. The issue will be identified on the tag and the bin will be collected on your next collection day.

Poster for Waste Chutes: Display the poster at your building’s waste chutes, to let residents know chutes are only for garbage and direct them to food scraps and recycling disposal locations.

"Use Other Bin" poster: Display this poster at waste disposal sites if you notice that one set of bins is filling up faster than others.

Get Prepared: A Property Manager’s Guide to Apartment and Condo Collection

Keeping Your Waste Bins Accessible

Bin and Cart Delivery Information

When food scraps and recycling carts and bins are delivered to your building, each unit will receive:

A booklet with program information
A What Goes Where poster to help them sort waste
A food scraps pail

City waste education staff will visit each unit to answer questions about the program. Property managers will be contacted with more details when the program comes to their building.

For questions about the program, email wastechanges@edmonton.ca or call 311.

Know Your Responsibilities

To help keep waste collection efficient and safe, property managers are required to:

Keep the area surrounding bins and/or exit doors free of obstructions (such as snow, ice, vehicles and loose garbage)
Ensure bins on wheels can easily be moved at all times
Remove obvious contamination from waste bins and containers

If collectors cannot access or pick up your property’s bins, collection will need to be rescheduled and may be subject to additional charges.

Make Your Building WasteWise

Educate your residents: Post sorting materials and information in common areas. Ensure residents know where they can find their nearest Eco Station or Recycling Depot.
Reduce junk mail: Place a recycling container next to your mailboxes for unwanted mail and/or provide residents with “no junk mail” stickers.
Make recycling convenient: Place recycling and garbage bins next to each other and ensure residents have equal access to both.
Go Bagless: Leave grass clippings on the lawn when mowing or naturalize your property’s landscaping to reduce yard waste.

The Importance of Flattening Boxes

It’s important to encourage residents to flatten boxes before throwing them into the recycling bin.

As your residents adapt to the three-stream waste sorting system, you should notice more put into the recycling bin and less into the garbage bin.

Cardboard boxes take up a lot of space. Unflattened cardboard boxes can cause the bin to fill up quickly and risk the bin overflowing. Overflowing bins cannot safely be serviced by waste collectors and will not be emptied.

Did you know? An unflattened box takes up roughly 10 times more space than a flattened one.

Request an Extra Collection

Extra garbage collection is available for a fee and can help properties manage waste volumes:

As they get used to sorting waste
At times of higher waste production

If your bins or carts are full before collection day, requesting an additional collection may be an option.

As of July 2, 2024, there are 2 options available for properties that need additional collection:

Ongoing Additional Collection: available only to group homes or seniors’ residences.
Extra Collection by Request: any property can request when needed. These are limited to additional pickups totalling 50% of each property’s monthly garbage allocation.

Site decision-makers can request either Ongoing Additional Collection or Extra Collection by Request by calling Waste Customer Support at 780-496-5698.

Extra Food Scraps and Recycling

Buildings can request extra food scraps and recycling collection at no charge, as long as there is little contamination, cardboard boxes are flattened and residents are making an effort to properly sort their waste.

Frequently Asked Questions

How do I request extra waste collection?

The site decision-maker can call or email Waste Customer Support at 780-496-5698 or WasteSupport@edmonton.ca. They will then receive an enrolment form via email to complete and return.

This form only needs to be filled out once; it does not need to be filled out each time an extra collection is requested.

To complete the enrolment form, an EPCOR account number must be provided. In the future, anyone who can verify the EPCOR account number on file will be able to request extra collection. Waste Services recommends ensuring only site decision-makers know this number.

Individual residents should ask their site decision-maker to request extra waste collection if it is needed.

For extra collection by request:
Once you have enrolled in the program, call Waste Customer Support at 780-496-5698 when you find you need extra collection. The EPCOR account specified in the form will be charged.

Requested extra collections will be completed no later than the end of the following business day
Extra collections can also take place on Saturdays

For ongoing extra garbage collection:
Call Waste Customer Support at 780-496-5698 to request the ongoing extra garbage collection. City staff will contact the applicant to determine the amount of additional waste capacity required for the site and what that service will look like, such as extra or larger containers and/or increased collection frequency.

Will this service always be available or is this to help residents adapt to the new program?

Extra garbage collection will be available for a fee.

Properties may find this service especially useful as residents learn to sort their food scraps and recycling.

Once residents are properly sorting their waste, the volume of garbage should decrease.

How do I request extra garbage collection if my building doesn’t have a site or property manager?

To enroll in the program for occasional extra collection, an EPCOR account number must be provided. This is the account that will be charged.

Most multi-unit properties should have a shared EPCOR account number, even if each unit pays for its own power and water. If a site does not have a shared EPCOR account number, they can choose to use any of the account numbers that are linked to their property or request EPCOR to create a new account number for their excess waste.

Please note: anyone who knows the account number on file can request extra collection. Waste Services recommends ensuring only site decision-makers know this number.

Why is there a limit to how many extra collections you can request?

The primary goal of the new apartment and condo waste collection program is to reduce waste and emissions and keep useful materials out of the landfill. If unlimited extra garbage collection were provided, properties and residents would not be motivated to sort their food scraps and recycling which would undermine the purpose of the program.

By providing an additional 50% capacity, we’re able to help properties manage unexpected fluctuations in waste volumes, while maintaining the expectation that residents sort their food scraps and recyclables so they can be put to beneficial use.

This program provides a similar service to the curbside excess waste program. Customers who use that program receive a 360 litre garbage cart, which is an additional 50% capacity.

Will the City collect or clean up the extra garbage around our bin?

No. The same expectations will apply for extra collection as for regularly scheduled collection, meaning collection vehicles must have clear access to the containers.

Cleanup around the containers is the responsibility of the property and is required in order to avoid any service disruption. Likewise, items not accepted for collection during regular pickup will not be accepted as part of extra collections.

Report a Problem

Illegal Dumping

Illegal dumping is a significant problem. If you see someone illegally dumping waste, record as much information as you can and report it through 311.

Missed Collection

If you believe your collection was missed, call the Waste Customer Support Team at 780-496-5698. Large items placed beside a bin will not be collected and are not considered a missed collection.

Missing or Damaged Cart

If one of your carts goes missing or gets damaged, report it to the Waste Customer Support Team at 780-496-5698 or wastesupport@edmonton.ca.