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The Edmonton Service Centre is the location for permits, passes, payments, licences and more.

Located across from Rogers Place on the 2nd floor of Edmonton Tower at 10111 104 Avenue, the centre is on major transit routes and fully accessible.

Getting to Edmonton Service Centre


Pay parking is available in Edmonton Tower and in the vicinity.  Our map graphic shows parking and pedestrian access to Edmonton Tower.

Edmonton Tower Access Map

View Larger Map


What To Expect When You Arrive

When you arrive at the Service Centre, greeters are on hand to help you. There are five check-in kiosks where you can select the service you want. These kiosks are conveniently located near the escalators and elevators.

When you selected the service you want, the kiosks will generate a ticket directing you to a service counter. When you receive your ticket, it will provide the wait time for your service request. There is a large, comfortable waiting area for your convenience.

Online City Services

Skip the Line, Apply Online! 

The following services are now available online: 

Popular Online Services 

ETS Passes and Tickets
Buy ETS day passes, ticket packs and monthly passes.

Bylaw Ticket Payment
Pay bylaw tickets through a secure payment process.

Property Taxes
Access residential property assessment details and tax information. 

Pet Licence
New licences, licences renewals, changes to existing licence.

Business Licence Renewal
For existing licence holders with no address changes. 

Home Improvement Permits
Renovation projects and secondary suites. 

Additional Online Services 

New Business Licence
For home-based and commercial businesses. 

Building and Development Permits 
Renovations and construction for commercial and residential buildings. 

Compliance Certificate
Confirms a property meets regulations before buying/selling the property. 

Search of Records
Information about the construction or development of a property.

More online City services ares available at 311 Online.


Monday 8am-4:30pm
Tuesday 8am-4:30pm
Wednesday 8am-4:30pm
Thursday 8am-4:30pm
Friday 8am-4:30pm
Saturday Closed
Sunday Closed

Note: The centre is closed on statutory holidays.

Edmonton Tower

Map of 10111 104 Avenue NW
10111 104 Avenue NW
Edmonton, Alberta, T5J 0J4

Services Available

These services are available at the Edmonton Service Centre.

ETS passes, tickets, route information and ETS Lost and Found.

Property taxation information and payments.

Information and payments on City-issued tickets.

Application processing, payment, and approval for home construction projects.

Application processing, payment, approval and records management.

Applications and program eligibility information.

Pet licences are affordable, available online and ensure that the City can contact you if we find your pet.

Application processing, payment, licence approval, and records management.

For More Information

311 Contact Centre

Online Contact 311 Online

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555

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