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Healthy animals will no longer be accepted until further notice. Animals that are injured, sick or in distress (including pregnant cats that will deliver soon, and kittens under 2 months with no mother) will be accepted by appointment only.

You must make an appointment to pick up your pet. 

Please call 311 to make an appointment.

Animal Care & Control Centre

Lost Pets

Look for Lost Pets online. To retrieve your lost pet, call 311 for an appointment.

Injured Animals

If you find injured animals, please call 311 and wait for further instruction.

Pet Licence Purchase and Renewal

Pet licences can be purchased or renewed online or by mail. For more information visit edmonton.ca/pets.

We are reducing in-person services. This includes Edmonton Service Centre located at the Edmonton Tower and other locations. This is to protect everyone’s health and safety. Learn how you can still access services at edmonton.ca/ServiceChanges

Animal Care Employees Rescue Distressed Dog

City Animal Care & Control Centre employees teamed up to rescue a severely emaciated dog and nurse her back to health. Read the story.

Animal Care & Control Centre Image

The Animal Care & Control Centre is where Edmonton’s stray and lost pets are housed. The facility takes care of animals until their rightful owners can be found or until they are transferred to an adoption agency.

Staff at the facility is trained to look after the health and well-being of all pets in our care by providing:

  • First aid and veterinary care for animals that come in with an injury
  • Quality food
  • Kennels that are cleaned and disinfected throughout each day
  • Vaccinations to protect from infection
  • Specialty care for unique pets by consulting with the Edmonton Reptile and Amphibian Society, Alberta Ferret Society, Wildlife Rehabilitation Society and others

The Animal Care and Control Centre:

  • Houses more than 6,000 lost pets found in Edmonton each year
  • 2,120 square metre (22,800 square feet) building holds up to 120 dogs and 150 cats
  • Has an area specially designed for the other pets we occasionally find, like reptiles and rabbits
  • A one-stop shop for pet licensing, stray animal care and enforcement services
  • Animal Care & Control officers are based at the centre
  • The Edmonton Humane Society is right next door

Virtual Tour

Frequently Asked Questions

How do I get to the Animal Care & Control Centre?

The Animal Care & Control Centre is located at 13550 -163 Street, and shares its entrance with the Chappelle Centre for Animal Care, home of the Edmonton Humane Society.

When travelling westbound on 137 Avenue, turn left onto 163 Street. Proceed south along 163 Street until you see the monument signs for the Chappelle Centre for Animal Care and the Animal Care & Control Centre.

When travelling eastbound on 137 Avenue, turn right onto 163 Street. Proceed south along 163 Street until you see the monument signs for the Chappelle Centre for Animal Care and the Animal Care & Control Centre.

What does the City do to find a lost pet's owner?

Every animal that enters our Animal Care & Control Centre is searched for tags, a tattoo or a microchip.

When an animal has a valid pet licence and is wearing tags, we can immediately contact the owner. A tattoo or microchip with up-to-date information on file also helps us to contact the owner.

Every animal that enters our facility also has its picture posted on our Found Pets search tool.

How long are animals kept at the Animal Care & Control Centre?

Animals with no identification are kept up to three business days and animals with identification are kept up to 10 business days.

After that, adoptable animals are transferred to the
Edmonton Humane Society and other rescue groups.

Hours & Location

View Map

13550 163 Street

Hours:

Monday to Friday: 8:30am-6pm
Saturday: 9:30am-5pm
Sunday: 11am-5pm (Closed on Holidays)

To reclaim your lost pet, please arrive no later than 5:30pm (4:30pm on weekends) to allow us enough time to process your pet's release before closing.

View public database of the various animals currently being held for safe-keeping at the Animal Care & Control Centre.

Pet ownership comes with significant commitments — to your pet, your family and your community.

Notifications

For More Information

Animal Care & Control Centre

13550 - 163 Street
Edmonton, AB

Online Contact 311
Telephone

In Edmonton: 311

Outside Edmonton: 780-442-5311

Fax 780-496-8824

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