​Please complete the following form to report outages or issues with a​n​ ​EPark machine. ​City staff will be notified of the problem and the issue fixed as soon as possible.

Note: if the vehicle is to remain parked, payment must be made at an alternative pay machine.

For technical issues with the HotSpot Parking App or permit portal, please contact HotSpot directly by emailing support@htsp.ca or calling 1-855-712-5888.

Please contact HotSpot directly for any issues involving the Hotspot App, FastTap, or the Online Payment Portal.

Email support@htsp.ca
Phone 1-855-712-5888

FOIP Statement
Your name, phone number and email will be collected in accordance with Section 33(c) of the Freedom of Information and Protection of Privacy (FOIP) Act. Your information will only be used for the purposes of contacting you, at your request, for any further discussion that might be required for this report. If you have any questions about the collection and use of your personal information, contact the FOIP Manager at 780-496-8178, Office of the City Clerk, 3rd floor, City Hall, 1 Sir Winston Churchill Square, Edmonton Alberta T5J 2R7.