Effective February 2, 2020
The hours for 311 are being reduced from 24 to 12 hours a day. The new hours are from 7am to 7pm, seven days a week (closed statutory holidays).
The changes to 311 hours are an effort by Council to deal with reduced revenues and to keep tax increases down for citizens. The compressed schedule will result in a slight increase to wait times.
Support for essential public safety and urgent bylaw calls will continue to be available after hours. Examples include; down trees, manhole cover off on arterial road, sinkholes, dog attack, parking related concerns, etc.