Safety and security is everyone’s business. In an emergency call 911. If you see something out of the ordinary, report it immediately to the bus or train Operator, other uniformed ETS personnel, law enforcement personnel, or call or text Transit Watch at 780-442-4900.
Transit Safety and Security Tips
If you feel unsafe on a train or bus, or in a transit centre, there are several ways to get help.
- In an emergency—if you or someone around you is in immediate danger—call 911.
- If you see illegal activity happening, or someone is displaying threatening behaviour, use a blue emergency help phone or wall-mounted red emergency buttons to connect with ETS security personnel. When the button is activated, a surveillance camera automatically monitors and records the area.
- Tell the bus or train operator, other uniformed ETS personnel or law enforcement personnel.
- Report safety concerns, like harassment, disorder or suspicious behaviour to ETS security staff by calling or texting 780-442-4900. Please note Transit Watch cannot receive photos or videos. Describe the situation and your location in a text instead. In an emergency, call 911 immediately.
If you see someone else who is in distress, for example, someone outside who is dressed inappropriately for the weather or is experiencing a mental health concern, but not in immediate danger:
- Call 211 and press 3 to connect with the 24/7 Crisis Diversion team. Crisis Diversion helps vulnerable community members experiencing a non-emergency crisis get to a safe place.
