Job Seekers Frequently Asked Questions

Review the information below for more insight into how to apply for jobs with the City of Edmonton, how to submit an online application and how to check your status once you have submitted your application.

Applying for Jobs

I've found a job I'm interested in. How do I apply?

Applications or resumes for posted positions can be submitted in the following ways:

Online (Preferred)
All City of Edmonton vacancies (excluding Police Officers) are posted online. To apply online, visit www.edmonton.ca/careers, review the current job opportunities and locate the position you want to apply for. You will need to create a profile.

In Person
Application drop off box at the Employment Opportunities counter, Main Floor, City Hall. Complete the acknowledgement form and submit it with your resume.

By Mail

Complete the acknowledgement form and submit it with your resume to this address:
City of Edmonton
Employment Opportunities
Main Floor, City Hall
1 Sir Winston Churchill Square
Edmonton, AB T5J 2R7

I have missed the deadline for a position. Can I still apply?

We are unable to accept applications after the position has been closed. We encourage you to create an online general profile so that your information is entered into the City of Edmonton's candidate pool for future opportunities and consideration.

How do I apply on a specific position?

From the careers page, specify your job search criteria and then select the job posting you would like to apply to. Click "Apply online. "
Select "Continue" after reading the acknowledgement statement
Select "New User," and create a username and password for yourself, and enter your email address. The password you create will allow you to access your profile in our database at any time
You will be asked to enter personal information (name, address, phone number)
You will have the option to cut and paste, or upload your resume
You will be prompted to complete a job specific questionnaire and complete information on education, experience and certificates
Once you submit your online application, you will now be eligible for consideration for this career opportunity

When do I need to submit my application for a posted job?

Every employment opportunity has a closing date indicated on the job posting, and your application must be received by the closing date for that particular competition. Any applications or resumes received after the closing date will not be considered. When submitting your application or resume, be sure to indicate the job requisition number.

Do I have to submit a resume and an application form?

No. You only need to submit a resume or an application. However, if you are submitting a resume you must complete and submit the Acknowledgement Form and send it along with your resume.

Can two people use the same email address to apply?

The email address is used as a unique identifier, so two people can't use the same email address to apply. We suggest one person obtains a new email address from a free service like Hotmail, Yahoo, or Gmail.

What are the advantages of applying online?

Filling in the online application is a very effective way of quickly getting your information and resume to the right people within the City of Edmonton
You are required to answer job-related questions for all online postings and these questions can ONLY be answered online
The process is quick and simple
You can update your profile at any time so that your information is most up-to-date
You can track the progress of your application at any time

What if I don't apply online?

If you apply for a City job by an alternate method other than our online-recruiting system, you must provide the following three documents:

Your resume/ application
Answers to screening questions related to the position
A signed Acknowledgement Statement

Once you submit your resume, screening questions and an Acknowledgement Statement will be forwarded to you for completion. Although you can apply through other methods, you are encouraged to apply online so these required documents can be completed immediately.

If I do not have a computer to apply online, are there places that give the public access to computers?

The following locations provide public Internet access:

Edmonton Public Libraries
Provincial Government Alberta Service Centres
Métis Employment Services, 3rd Floor, 12308 - 111 Avenue, Edmonton, Phone: 780-423-2237
Oteenow Employment & Training Society, Clairview Plaza, 14021 Victoria Trail, Edmonton, Phone: 780-423-2340

You may also visit the following Alberta Employment & Immigration offices located in Edmonton:

Edmonton City Center, 10242 – 105 Street
Edmonton East, 2000, 9499 137 Avenue NW (Northgate Shopping Center)
Edmonton West, 120, 15710 – 87 Avenue NW (Meadowlark Shopping Center)
Edmonton West, 200 Westcor Building, 12323 Stony Plain Road
Edmonton South, 6325 Gateway Boulevard NW

What can I do to improve my chances of finding employment with the City of Edmonton?

Every competition is considered separately. The number of positions you apply for does not increase your opportunity for being hired. We encourage all interested applicants to apply for positions for which they qualify. Every application will be given equal consideration in the hiring process.

What are some tips for applying?

See Job Application Tips

What is the City's policy on fair hiring practices?

The City of Edmonton is committed to the principle of equal opportunity and we hire and conduct our business accordingly.
We strive to maintain a diverse workplace and find the best-qualified job candidates: those who possess the required education, experience, knowledge, abilities, suitability, and when appropriate, residency and seniority.
We promote excellence at all levels of our organization. Race, colour, gender, age, disability, sexual orientation, religion or any other factors unrelated to job performance do not influence our decisions when hiring employees.

Does the City of Edmonton hire seasonal workers?

Yes. Watch for seasonal and summer job postings in February, March, and April. Visit our website to view current openings and apply as you would for any other posting.

Does the City of Edmonton accept education and training courses completed outside Canada?

Yes. If any formal education was completed outside Canada, indicate on your resume if it has been evaluated for equivalency, and if so, by whom it was assessed.
Any foreign education must be formally assessed as an equivalent to Canadian education prior to an offer of employment.
For information visit the International Qualifications Assessment Service (IQAS) website.

Is volunteer work considered in the selection process?

Yes. Volunteer work related to the position applied for is recognized as being a valuable addition to an applicants work history. Relevant volunteer work should be included on the resume or application form.

What if I have a criminal record and want to apply to The City of Edmonton for work?

Some employment competitions will note that a security clearance will be required. Having a criminal record does not exclude you from all employment opportunities with The City of Edmonton. When your application is reviewed, the nature of the offense, when the offense took place, and the relevance of the offense to the position for which you are applying are considered. This information is handled in a confidential manner and candidate honesty is paramount. Failure to fully inform the City may result in forfeiture of your rights to employment with the City.

Do applicants have to go through skill testing or medical testing?

If you are required to take further testing, it will be indicated on the job posting.

Where can I get an application form?

Download the Employment Application Form

Print the Employment Application Form and mail or deliver it to the Employment Opportunities counter located at City Hall. Remember to include a signed Acknowledgement Form with all paper applications.

Using Online Application

I am a new user. How do I set up a username and password?

Select the New User icon on the login page.
Set up a username and password.
Create a security question to help you reset your password should you forget it.

Do I need a resume file with my online application?

Yes, we require you to attach a resume file with your application. You may also attach additional files like a cover letter and other supporting documents.

If you already have files attached to your candidate profile, you may select the files relevant to the specific job posting.

How do I attach a file?

To attach a file, select the "Browse" button located to the right of the field.
Browse for the file you wish to attach. Double click on the file to select it. You can add comments about the file in the "Comments" text box if you wish.
Select the "Attach" button to complete the process.
Note: Candidates can attach up to 10 files, each up to 1MB in size. Pictures, graphics, and scanned pages in resumes or audio files sometimes exceed this size restriction. Please make sure your attachments do not exceed 1MB per attachment.
We can only accept word (.doc, .docx), text, (.txt), Rich Text Format (.rtf), Portable Document Format (.pdf), and Hypertext Markup Language (.html) documents.
If you receive an error saying that you have updated your attachments too many times, try renaming the attachment and attaching it.
Please do not delete resumes attached to your active job applications. Check your My Jobpage to see your active job applications.

How can I delete a file that I have attached? The system indicates that the maximum number of files has been attached. What should I do?

Please contact the employment assistant if you need any of your files to be deleted.

Can I apply for more than one job at a time?

Yes. Check off the jobs to "Add to basket", and then "apply for jobs in basket", you will be applying for all those jobs at one time.

How do I update a specific job application?

As long as the position is still posted online, you have the option of returning to that position and make any changes that you like to your application.
To update your application:

Log on to "My Jobpage" using your username and password
Select "View/edit submission" under the job title of the position you applied to
Update your application. Any changes that you make will automatically be saved. A reminder that changes to your application can only be made as long as the position is posted online.

How do I submit a general profile?

If there are no current opportunities that interest you, you can submit a general application or profile. This profile tells us about your job preferences i. e. job type, location, work hours. You can update your profile at any time to ensure we have your most current information.

From the Careers page, select "My Jobpage"
Select "Continue" after reading the acknowledgement statement
Select "New User" and create a username and password for yourself, and enter your email address. The password you create will allow you to access your profile in our database at any time
You will be asked to enter personal information (name, address, phone number. )
You will have the option to cut and paste, or upload your resume.
Finally, you will be prompted to complete a Profile section describing your job-related preferences and information regarding your education, experience, and certificates
Once you "Submit" your general profile, you will now be eligible for consideration for future opportunities.

How do I update a general application?

If you have submitted a general application, then you can update your information at any time. Log in to "My Jobpage" using your username and password and select "Access my profile" from the right hand column. To modify your information, click "Edit" next to the relevant section(s).

How can I change my email address?

Log in to "My Jobpage" using your username and profile and select "Access my profile. " Find the relevant section with your email address information and select "Edit. "

How do I know that a question is required?

The required questions are identified by an asterisk (*).

None of the choices offered for a question correspond to my answer? What should I do?

You will need to provide an answer. To ensure that the City of Edmonton receives your completed application, all questions must be answered as accurately as possible.

I made an error in my submission – can I go back in and fix it? How do I do this?

Yes. Log on to "My Jobpage" using your username and password and click on "View/edit submission" under the job title of the position you applied to. Update your application.

How do I maximize the job opportunities screen, it appears very small?

Open the browser in full screen mode using the F11 function key on your keyboard.

The system tells me that my text is too large and therefore cannot be saved. What should I do?

The following count as characters:

Leading and trailing spaces
Spaces between characters
Spaces between words

If you receive this message, you must remove parts of your text to accommodate the system. Keep the information that is most recent and most relevant to the position you are applying for.

I am unable to select multiple answers to a question. What should I do?

The recruiter may have improperly formatted the question. Select one item from the list and add a comment to your cover letter explaining the situation.

My Application

How do I check the status of my application?

Due to the volume of applications we receive, we regret that we are unable to respond to specific inquiries regarding the status of your application. To check the status, view "My Jobpage" from the careers page and log in using your username and password. You can view your submission status or select "View email messages" to read any communications sent to you.

What can I expect after submitting an application?

You will receive an automated notification confirming the receipt of your application.
You can view the status of your application by logging in to "My Jobpage" using your username and password.
Your application is captured in our database and will be reviewed against the position you have applied for.
Your application will remain on file in our database and will be considered for the specific position for which you have applied.

How are applications assessed?

All applicants are assessed relative to the qualifications listed on the job posting. Applicants who submit their application through the online recruiting tool may be asked a number of questions to further assess your qualifications. This information will be forwarded to the hiring supervisor for review.

When will I be contacted?

Only applicants who are being considered for an interview will be contacted. If you applied through the online recruitment tool, you may check your status online by logging in to "My Jobpage". If you did not apply online, and you have not been contacted within 6 to 8 weeks of the competition closing date, you can assume that your application is not being considered further.

How long does the selection process take? If I haven't heard from The City in one month, should I assume I have not been considered for the position?

If you have not received a response from the City within six weeks of the competition closing, you should assume the position has been filled.

I did not receive a confirmation of my application. Why?

The City of Edmonton will only send one acknowledgement for each position that you apply to. If you have updated your application, you will not receive a second acknowledgement confirming your update.
You can log back into the system as a returning user. All the information that was saved for your application in My Jobpage. You can see what was sent.

Will all hiring managers in the City of Edmonton be able to see my information?

No, To protect your privacy, only Human Resources and the hiring manager of the position(s) that you applied on will view your information.

I am using the Attach Resume File option when completing my online application. Is my attached resume accessible to the recruiting manager?

The resume that you attach is available for Recruiting Managers to view and perform searches on, along with the online data entered.

What if I don't want my information in your database?

You can request that your profile be deleted from our database, at any time, by sending an e-mail to employment@edmonton.ca.

Technical Support

What operating system and browser should I use when searching and applying for positions at the City of Edmonton?

Our career site supports the following browsers:

Windows OS: Firefox, Chrome
Mac OS X: Safari

I click on the job opportunities page but it doesn't work, the page does not appear, what should I do?

Ensure your pop-up blocker is turned off. Go to tools in your menu bar - turn off pop-up blocker. You may need to refresh your screen (go to view and click refresh or use the icon at the top of your page that has 2 green arrows). Click retry. https://kb.iu.edu/data/atdz.html
If this doesn't work, clear the temporary Internet files (also called the cache) in your browser and refresh the page. It is advisable to close and re-open the browser
If you still get an "Error on page" message at the bottom, reboot your machine

I forgot my password, what should I do?

In order to retrieve your password, you will need to use the "Forgot your password" link on the login page. After entering your username and email address, you will receive a Change Password email. Open this email and follow the instructions. This email can only be used to change your password once.
Once you reach the change password screen, enter the requested information and select your new password keeping the following in mind:
- The password must contain at least six and no more than 32 characters
- The password must NOT contain any special characters (e. g. ", ', ^, ü, é, space. )
- The password must be different from your user name
If you are still not able to login to the system, contact our Employment Section at 780-496-7872 and leave a message, or email us at employment@edmonton.ca. One of our staff will be in contact with you shortly to reset your password

I have received several Forgot Password emails. What should I do?

Use the last email you have received to change your password.

I did not get the email to change my password. What should I do?

Verify the following:

That your email software does not have a filter that prevents you from getting emails from people outside of a certain list of contacts
Solution: Modify your list of contacts

That you don't have a filter that classifies the emails that you receive
Solution: Verify all your folders.

The your email service does not block emails with HTML attachments
Solution: Change your email provider.

I get the message "Answer(s) to the following question(s) exceed(s) the memory allocated to it. Please edit your text." What can I do?

This means that one or more answers to a text question have too many characters. You should provide an answer with less then 1,000 characters, including leading and trailing spaces, and returns.
If you are certain that you comply with these rules, delete your temporary Internet files, reboot your computer and try again.
Check that your browser is updated to the latest service pack.

Why does your online application system keep hanging when I try to save certain pages of information?

This relates to the connection between your PC and the database server. At certain times there is increased "traffic" on the Internet that can slow things down. This also results in your PC becoming "hung" (frozen). Your connection to the Internet may also cause things to slow down; for example, a phone line will be slower than a cable modem or high-speed connection.

When you are applying for a position or leaving your profile, your information is automatically saved each time you go to the next page. If you find your PC is having difficulties, you may want to log out and come back at a later time. If you exit before completing the process, the information provided up to that point is saved. You can return at any time to complete it.

Check that your browser meets our career site browser requirements.

To avoid losing valuable data, use the CONTINUE buttons to navigate through the application process. Because BACK and FORWARD buttons interrupt the application process, they have been disabled.

If you have been using the BACK and FORWARD browser buttons while applying, close your browser and re-start the application.

Do you have any system access tips and application performance hints?

Here are some hints and tips to follow for a successful online resume and application:

Check that your browser meets our career site browser requirement.
Delete Browser Cache
- Microsoft: Tools > Internet Options > Temporary Files > Delete Files > OK > OK to exit.
- Netscape: Edit menu > Preferences > Advanced category > Cache (If no subcategories are visible, double-click Advanced to expand the list) > Clear Cache
Verify Your Settings. You may need to disable or modify your settings for the following to accommodate the online application:
- Internet Filtering and Monitoring Software
- Personal Firewall
- Privacy Settings
- Popup Blocker
Turn Off the Popup Blocker.
To turn off your pop up blocker:
- From the Tools in your menu bar, select pop up blocker
- Turn off the pop up blocker
- Refresh the page from the toolbar or from the View menu bar

Employment Office

Complete a Recruitment Inquiry form and we will respond to your inquiry within 24 hours (only during office hours).

Office Hours: Open: Monday to Friday, 8:00 am - 4:30 pm. Closed: Weekends & Holidays.

Note: Applications must be submitted through the online Recruitment Management System.

Parking Ban

Job Seekers Frequently Asked Questions

Applying for Jobs

Using Online Application

My Application

Technical Support

Contact Us

Employment Office

Job Seekers Frequently Asked Questions

Applying for Jobs

Using Online Application

My Application

Technical Support

Related Documents

Related Links

Contact Us

Employment Office