We welcome your feedback about the new bus network that launched April 25, 2021.

The new network is designed to better connect customers through more direct and frequent routes. 

We know it will take some time to get the new network running as intended and for customers to become familiar with the system. You can use this form to share your comments about the new bus network, send feedback for possible adjustments in the future, or let us know what you like about the new bus routes. 

We are looking at feedback trends from customers to help evaluate the overall network and guide any potential larger adjustments in 2022.

If you require immediate assistance or have a comment about the current service, please contact 311 to reach a staff member between the hours of 7am to 7pm, seven days a week (closed on statutory holidays).

What time do you want to start and end the trip to your destination? (for example, 8:30am - 9:15am):

Did You Know?

How your feedback will be used: Customer reports are useful to identify potential service adjustments and to better understand how customers use the network. ETS will consider different trips in the network and how routes and schedules could be changed.

How decisions are made to adjust service: Changes are evaluated based on many criteria including the number of customers affected by the change, alternative service available to the customer requesting a change, cost and service standards outlined in policy C539A. If changes are warranted, they are prioritized and implemented when funding is available. Minor changes are made five times per year, with most changes taking place in September. Major adjustments will be reviewed in 2022.