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Are you new to Edmonton? Or do you know someone who is new to our city? Whether you’re from Calgary or China, Toronto or India, the City of Edmonton provides a number of services to help newcomers feel welcome and settle into Edmonton more quickly.
For newcomers to Edmonton seeking information on City of Edmonton services and programs can call 311 or visit City Services and 311.
Citizens can call 311 between 7am and 7pm, Mon-Sat (closed on Sundays and statutory holidays*)
Outside Edmonton: 780-442-5311
TTY services: 711
Language Translation: Non-English-speaking callers may request help from an interpreter. Our interpretive service offers help in more than 180 languages.
After Hours: If you encounter urgent bylaw matters or public safety concerns outside of regular hours, call 311 and select from the options available.
*Closed: New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Truth and Reconciliation Day, Thanksgiving, Remembrance Day, Boxing Day, Christmas Day.
Closed days in lieu for stats on Sundays.
If you reported a concern to 311 that requires further review, please contact our Service Experience Team.
Submit 311 requests with your smartphone anytime, anywhere.
For life-threatening emergency assistance, fire, ambulance or police, please call 911.
For non-emergency law enforcement-related services call 780-423-4567 or #377 (mobile devices within city limits).