The City of Edmonton has a computer-based system that allows TTY users to communicate with more City of Edmonton employees. This computer system replaces physical TTY machines with computer hardware and software that "rings" an employee's computer.

ETS, in partnership with Telus, has installed TTY public payphones in LRT Stations and Transit Centres.

As of January 1, 2023, TTY service is through TELUS TTY (711). Access Codes no longer apply.

For TTY services:
1) Dial 711 from your TTY device
2) The TELUS Relay agent will answer by typing "TELUS RELAY SERVICE, THIS IS (agent's name & number)", followed by GA (for "go ahead")
3) Type 780-442-5311, then type GA
3) The TELUS Relay agent will dial the number and will let you know how the connection is progressing for example (ringing 1...2...3...), inform you when someone answers, and then give the person’s name (if provided) 

For more, see TELUS Relay Service.