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311 hours are from 7am to 7pm, seven days a week (closed statutory holidays).

Most Requested Services

Notices and Service Changes

Effective February 2, 2020

The hours for 311 are being reduced from 24 to 12 hours a day. The new hours are from 7am to 7pm, seven days a week (closed statutory holidays).

The changes to 311 hours are an effort by Council to deal with reduced revenues and to keep tax increases down for citizens. The compressed schedule will result in a slight increase to wait times.

Support for essential public safety and urgent bylaw calls will continue to be available after hours. Examples include; down trees, manhole cover off on arterial road, sinkholes, dog attack, parking related concerns, etc.

Check Your Status

You can check the status of your service request and monitor updates along the way.

This is part of the Open City initiative which guides the development of innovative solutions to connect Edmontonians to information, programs, services and engagement opportunities. Please note that protection of  privacy legislation restricts the release of some information. 

Licences, Permits & Certificates

311 Open Data

View 311 reports that have been generated throughout the community.

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