Accessibility is about ensuring that all people are treated with respect and have equitable access and opportunities to participate to the fullest extent in our city.

Corporate Accessibility Plans support the Accessibility for People with Disabilities Policy through tangible actions. The Plan takes into account the insights, wisdom and lived experiences of people with disabilities to achieve the goal of making Edmonton a more accessible city. 

2025-2029 Corporate Accessibility Plan

The 2025-2029 Plan has 67 actions and will be implemented over 4 years. Progress reports will be published annually.   

Two phases of engagement were conducted to inform the actions.

Phase 1: Understand barriers that people with disabilities experience when accessing City programs, services and public spaces. 

What We Heard Report

Phase 2: Gather feedback on draft accessibility actions intended to reduce the barriers. 

What We Heard Report

2021-2024 Corporate Accessibility Plan

Corporate Accessibility Plan: 2021-2024

Out of the 70 accessibility actions in the 2021-2024 Plan:

  • 46 actions completed
  • 19 actions ongoing
  • 5 actions closed


Progress Report: 2021-2024

Note: Accessible formats of the report and the Corporate Accessibility Plan are available upon request. 

Please email barrierfreeyeg@edmonton.ca.

Highlights

  • Creating an evaluation matrix to measure the effectiveness of the policy implementation
  • Developing a Public Accommodations Framework to create awareness of the Duty to Accommodate under Human Rights legislation and guide staff in managing and tracking accommodation requests from members of the public
  • Developing an Accessible Communication Services program to remove communication barriers that Edmontonians who are Deaf or hard of hearing face when participating in City’s registered recreation programs
  • Partnering with non-profit organizations to enhance the accessibility of programming at City of Edmonton Recreation Centres
  • Incorporating best practices for interview accommodations into Hiring Manager Certification training
  • Creating accessibility training for staff and consultants working on capital projects, which included a series of awareness videos showcasing people with disabilities speaking to the impact of accessible infrastructure
  • Providing accessibility audits of public facilities to understand the current state of existing infrastructure
  • Hosting presentations, training, and events facilitated by people with lived experience to build awareness among staff

History