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It’s your responsibility to clear sidewalks around your property as soon as possible.

Dealing with snow is a big part of being an Edmontonian. Keeping our sidewalks free of snow and ice is critical in keeping Edmontonians moving safely and enjoying winter.

Property owners are responsible for clearing snow from every walk and driveway on or beside any vacant properties they own.

Failure to maintain your walks could result in a $100 fine and cleanup costs.  Warnings are a courtesy and will not always be issued.

Consider helping a neighbour. Many citizens need help due to mobility or health issues and might not always ask for help.


Be sure you have the proper tools to maintain your walks. A good snow shovel, an ice chipper and sand are all essentials that you should have throughout the winter months.

Take Care of Your Body

If you are not physically active or have an ongoing health condition, check with your doctor to make sure the physical strain of clearing snow and ice is okay.

Dress in multiple layers of warm clothing. You should also wear supportive boots with a good grip.

Warm up and stretch your muscles before you start shovelling or chipping by walking around the block.

Be sure to take frequent breaks while you work, at least once every 10-15 minutes.

Immediately Stop Shovelling and Seek Medical Attention If You Experience

  • Discomfort or heaviness in the chest, arms or neck
  • Unusual or prolonged shortness of breath
  • A prolonged dizzy or faint feeling
  • Excessive sweating or nausea and vomiting
  • Excessive back pain

Snow Clearing


The best shovels to use have a small blade and ergonomic handle with a gentle curve.

Push the snow as you shovel; it's easier on your back than lifting the snow out of the way.

Don't pick up too much at once. Use a small shovel, or fill only one-fourth or one-half of a large one.

Lift with your legs bent, not your back. Keep your back straight. By bending and "sitting" into the movement, you'll keep your spine upright and less stressed. Your shoulders, torso and thighs can do the work for you.

Spray the shovel blade with cooking oil if the snow is sticking to it.

Clearing snow soon after it falls prevents it from being packed down and becoming ice, which is harder to remove. Applying sand to your sidewalks improves traction for pedestrians but is only a temporary measure - clearing right to the sidewalk is always best.

Consider helping a neighbour. Many citizens need help due to mobility or health issues and might not always ask for help.

Sand and Ice

Free Sand is available at the City’s roadway maintenance yards and participating community leagues or for purchase at your local hardware store.

Spread sand or gravel on icy patches to make your sidewalk safer for pedestrians. Spreading sand on a sidewalk before ice forms can also make future ice easier to remove.

Microwaving sand in a microwave-safe container and spreading it while it is still warm can make it more effective. It will embed itself in to the ice, creating a gritty top layer.

Warm weather during the day can make ice soft, so it's easier to chip or shovel away.

Freeze - Thaw Cycles

While properly removing snow prevents a build-up of ice over the winter, freeze-thaw weather cycles cause water from melting snow to run on to cleared walks. The water then becomes ice when the temperature drops.

Pile snow in a place where it will not run across your sidewalk when it melts and aim your downspouts away from areas where people walk to keep your sidewalks clear during freeze-thaw cycles.
Remember it is illegal to pile snow on public property (including roads and boulevards).

You are still required to keep the walks around your property safe during freeze-thaw cycles, either by keeping them ice-free or by spreading sand or gravel to give pedestrians traction.

Concerns and Complaints

Protecting Your Privacy

The information you provide will be used to process your complaint, but your name and address will not be made available to anyone else. For more information on how the City protects your privacy visit Freedom of Information and Privacy.

Reporting a Concern

Complaints are accepted between November 1 and May 1, and only when it has not snowed for at least 48 hours.

If you have a concern about a neighbour's uncleared walk

  • Discuss the concern directly with your neighbour
  • Offer to help them keep it clear if needed by becoming a Snow Angel and volunteering
  • Record the address of the violation and a description of the problem if you can't resolve the problem directly with your neighbour
  • Call 311 or register a complaint online
  • Provide your name, address, phone number, and the details of your concern in case your testimony is required in court
Responding to Your Complaint

After you call 311, the City takes these steps to help with your issue:

  1. A file is created specifying your concerns
  2. A Municipal Enforcement Officer (MEO) opens an investigation
  3. The officer investigates your complaint within 4 business days
  4. The MEO may issue a warning notice with directions to remedy the problem within a specified time frame, or issue a $100 fine immediately, depending on the circumstances
  5. The officer may issue an order, which allows the City to fix the problem and bill the property owner for the cost
  6. The City may contact you to appear as a witness, if the matter goes to court

Tickets will be issued to business owners if walks are not cleared around the property as indicated in the Community Standards Bylaw.


Roadway Alerts

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For More Information

Community Standards and Neighbourhoods Branch


In Edmonton: 311

Outside Edmonton: 780-442-5311

Fax 780-496-6054

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