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Keeping Edmontonians safe is a top priority for the City of Edmonton and the over 13,000 employees who manage and maintain City infrastructure and facilities. However, accidents can happen. The Risk Management section of Law Branch, Financial and Corporate Services manages the City’s risks and handles all claims for and against the City in a timely manner.

You can make a claim against the City if you believe the City of Edmonton is responsible for your injury or property damage.

Here you will find general information for some of the more frequent types of claims. Should you wish to pursue a claim, visit Submitting a Claim for further information.

Please note, the information provided does not constitute legal advice. If you have a legal question, you will need to speak to a lawyer.

Types of Claims

If You Are Injured

While You Were a Bus or a DATS Passenger

Seek medical attention immediately if you are injured.

If you are injured by or on a bus or a Disabled Adult Transit Service (DATS) vehicle, notify the Transit Operator immediately. If you are unable to notify the Transit Operator at the scene, you must call 311 or 780-442-4311 and ask to speak with a representative from Edmonton Transit Service (ETS). An ETS Inspector will contact you and conduct an investigation. The investigation result will then be shared with the City’s Risk Management section for claims purpose. If you are injured by or on a Disabled Adult Transit Service (DATS) vehicle and have not notified the Operator, contact DATS Community Relations.

Bodily Injury Claims
If you have sustained injury as a bus or DATS passenger, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the Transit Operator was negligent or held to be at-fault. Any determination of liability will follow an investigation of the incident by the Risk Management Section.

Should you wish to pursue a claim, visit Submitting a Claim for further information.

Section B Accident Benefits
You may be entitled to Section B Accident Benefits in accordance with the Alberta Standard Automobile Policy. These benefits include coverage for medical treatments and total disability benefits and are not dependent on whether the Transit Operator is negligent or at-fault. There are strict time periods to qualify for these benefits so it is very important that your injury be reported as soon as possible.

Visit Submitting a Claim for further information on Section B Accident Benefits.

While on an LRT or in an LRT Facility

Seek medical attention immediately if you are injured.

Whether you were a passenger on a Light Rail Transit (LRT) system or in an LRT facility, under Occupiers’ Liability Act, the City owes a duty to every visitor of the City’s premises, including Edmonton Transit Service’s premises, to take reasonable care in all circumstances that the visitor will be reasonably safe in using the premises. Section 532(1) of Alberta’s Municipal Government Act also requires the City to keep the public places in a reasonable state of repair.

However, there can be exceptions to the above. Subsections 532(6) and (7) of Alberta’s Municipal Government Act indicate that the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising.

Bodily Injury Claims
If you have sustained injury when traveling on a Light Rail Transit (LRT) system or in an LRT facility, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the Edmonton Transit Service was legally responsible. Any determination of liability will follow an investigation of the incident or accident by the Risk Management Section.

Section B Accident Benefits do not apply to a passenger on the Light Rail Transit (LRT) system.

Should you wish to pursue a claim, visit Submitting a Claim for further information.

Motor Vehicle Accident with City Vehicle

Seek medical attention immediately if you are injured.

Bodily Injury Claims
If you were a pedestrian, or an occupant (driver or passenger) of a private vehicle that was involved in an accident with a City-owned vehicle, including an Edmonton Transit Service bus and a Disabled Adult Transit Service (DATS) vehicle, you may be entitled to payment of damage for losses, such as pain and suffering, if the City driver or Transit Operator was held negligent or at-fault in the accident. Any determination of liability will follow an investigation of the incident or accident by the Risk Management Section.

Should you wish to pursue a claim, visit Submitting a Claim for further information.

Section B Accident Benefits
If you were a pedestrian, you may be entitled to Section B Accident Benefits in accordance with the Alberta Standard Automobile Policy. These benefits include coverage for medical treatments and total disability benefits and are not dependent on whether the City driver or Transit Operator is negligent or at-fault. There are strict time periods to qualify for these benefits thus it is very important that your injury be reported as soon as possible.

Visit Submitting a Claim for further information on Section B Accident Benefits.

If you were an occupant (driver or passenger) of a private vehicle, Section B Accident Benefits will be offered under the automobile policy of the private vehicle that you were in as it is a no-fault benefit.

While Inside a City Facility

Seek medical attention immediately if you are injured.

Under Occupiers’ Liability Act, the City owes a duty to every visitor of the City’s premises, including City recreation centres, to take reasonable care in all circumstances that the visitor will be reasonably safe in using the premises. Section 532(1) of Alberta’s Municipal Government Act also requires the City to keep the public places in a reasonable state of repair.

However, there can be exceptions to the above. Subsections 532(6) and (7) of Alberta’s Municipal Government Act indicate that the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising.

If you have sustained injury while in a City facility or on City premises, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the City was legally responsible. Any determination of liability will follow an investigation of the incident by the Risk Management Section.

Should you wish to pursue a claim, visit Submitting a Claim for further information.

While Using a Recreation Trail

Seek medical attention immediately if you are injured.

Under Section 6.1 of the Occupiers’ Liability Act, a person who uses a recreational trail for recreational purposes is defined as trespasser. Under Section 12 of the same Act, the City does not owe a duty of care to a trespasser unless the death of or injury to such trespasser is a result of wilful or reckless conduct of the City.

Should you wish to pursue a claim, visit Submitting a Claim for further information.

Due to Ice, Snow or Slush

Seek medical attention immediately if you are injured.

Edmonton is known for its long winters. The City has the duty to make sure City owned sidewalks and roadways are safe. Due to the limited resources, the City is unable to provide ice and snow removal service throughout the entire city. Through Bylaw 14600, the City requires adjacent property owners to remove ice and snow from the adjoining sidewalks. For more information on our sidewalks in winter, visit Walking - Clearing Sidewalks.

Under Section 531 of Alberta’s Municipal Government Act, a person has 21 days from the date of the incident to report the damage or injury to the City. Under this section, the City is liable only if it is determined that the City was grossly negligent*.

If you have sustained injury as a result of ice, snow or slush, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the City was grossly negligent*.  Any determination of liability will follow an investigation of the incident by the Risk Management Section.

*Gross negligence is a legal concept. Contact a lawyer for further details.

Should you wish to pursue a claim, visit Submitting a Claim for further information.

Due to an Uneven Sidewalk

Seek medical attention immediately if you are injured.

Section 532(1) of Alberta’s Municipal Government Act requires the City to keep every road or public place in a reasonable state of repair.

All reasonable efforts to maintain our roadways, including sidewalks, are taken. However, given our limited resources, the City is in a position to repair the most serious hazards. Repairs of less hazardous conditions are conducted less regularly, or upon notification of the hazard by a citizen.

Under Section 532 of Alberta’s Municipal Government Act, a person has 30 days from the date of the incident to report the damage or injury to the City. Under this section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising. Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance.

If you have sustained injury from tripping over an uneven sidewalk, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the City was negligent. Any determination of liability will follow an investigation of the incident by the Risk Management Section.

Should you wish to pursue a claim, visit Submitting a Claim for further information.

Due to Other Slippery Surface

Seek medical attention immediately if you are injured.

Depending on where the slippery surface was located, the City has the duty to make sure city-owned premises and roadways are safe. The duty of care is stipulated under the Occupiers’ Liability Act and Section 532(1) of Alberta’s Municipal Government Act.

Under Section 532 of Alberta’s Municipal Government Act, a person has 30 days from the date of the incident to report the damage or injury to the City. Under this section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising.

If you have sustained injury as a result of slippery surface, such as an oil spill on the roadway, you may be entitled to payment of damage for losses, such as pain and suffering, if it was determined that the City was negligent. Any determination of liability will follow an investigation of the incident by the Risk Management Section.

Should you wish to pursue a claim, visit Submitting a Claim for further information.

Other

Please contact the Risk Management Section if you are unable to find the answer in this section.

Phone: 780-496-7200
Hours: Monday-Friday 8am to 4:30pm

Email: riskmanagement@edmonton.ca

If Your Vehicle Was Damaged

By a Bus or City Vehicle

We strongly recommend you contact your insurance company as in most cases they will be able to assist you more quickly. Should your insurance company feel that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.

Your claim will only be considered if it was determined that the City or Edmonton Transit Service (ETS) was legally responsible. Any determination of liability will follow an investigation of the incident or accident by the Risk Management Section.

Should you have no insurance coverage or if the damage is below the deductible, and wish to pursue a claim, visit Submitting a Claim for further information.

If your vehicle was damaged by a bus, you must call 311 or 780-442-4311 and ask to speak with a representative from Edmonton Transit Service (ETS). An ETS Investigator will contact you and conduct an investigation. The investigation result will then be shared with the City’s Risk Management section for claims purpose.  If a Disabled Adult Transit Service (DATS) vehicle was involved, contact DATS Community Relations.

By City’s Employee Activities

We strongly recommend you contact your insurance company as in most cases they will be able to assist you more quickly. Should your insurance company feel that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.

Your claim will only be considered if it was determined that the City was legally responsible. Any determination of liability will follow an investigation of the incident or accident by the Risk Management Section.

Should you have no insurance coverage or if the damage is below the deductible, and you wish to pursue a claim, visit Submitting a Claim for further information.

By A Pothole

Potholes are failure in the asphalt area of the road surface. They are formed due to moisture in the structure and the character of the road including volume of traffic to the area. City crews work 24/7 to keep our roads in good condition. On top of inspections conducted by City crews to locate and repair potholes, we rely on citizens to report potholes. There is some accountability on drivers to watch where they are driving to avoid potholes as long as this can be done safely.

For more information on potholes, visit Report a Pothole.

Section 532 of Alberta’s Municipal Government Act requires the City to keep every road or other public place in a reasonable state of repair. Under the same section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising. Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance.

Damage caused by potholes are not immediately paid by the City. Each claim is evaluated to ensure the City is responsible. We recommend you contact your insurance company as in most cases they will be able to assist you more quickly. Should your insurance company feel that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.

Should you have no insurance coverage or if the damage is below the deductible, and wish to pursue a claim, visit Submitting a Claim for further information.

Please be reminded that under Section 532 of Alberta’s Municipal Government Act, a person has 30 days from the date of the incident to report the damage to the City.

Please make sure your claim falls on a public roadway within Edmonton City limits. Any claims outside the City Limits should be forwarded to the responsible authority, be it the Province of Alberta or a neighbouring municipality or district.

The Province of Alberta is responsible for operations and maintenance of Anthony Henday Drive (AHD) as a primary highway including all the ramps. If the damage occurred while you were on Anthony Henday Drive, visit While on Anthony Henday Drive for more information.

By Road Debris

Section 532 of Alberta’s Municipal Government Act requires the City to keep every road or other public place in a reasonable state of repair. Under the same section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising. Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance.

We recommend you contact your insurance company as in most cases they will be able to assist you more quickly. Should your insurance company feel that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.

Should you have no insurance coverage or if the damage is below the deductible, and wish to pursue a claim, visit Submitting a Claim for further information.

Please be reminded that under Section 532 of Alberta’s Municipal Government Act, a person has 30 days from the date of the incident to report the damage to the City.

By Manhole or Catch Basin

EPCOR maintains manhole covers and catch basins on City property to ensure safety and proper drainage.

If your vehicle has been damaged by manhole cover or catch basin, please visit EPCOR’s Information About Claims for further information.

By Fallen Tree Branches or Light Pole

The mere fact that a City tree or light pole caused damage does not warrant automatic compensation from the City. An investigation will look into the history of the tree or light pole to consider all factors such as:

  • Whether there was any visible evidence of decay prior to the incident
  • Whether the City was put on notice or was aware of the condition of the tree or light pole prior to the incident
  • If the City was aware of the condition of the tree or the light pole and whether the City’s inspection and maintenance activities were reasonable

If the tree/limb or light pole failure occurred as a result of a natural event, the City will not be responsible for your property damage as the City cannot control these events. Contact your insurance company as in most cases they will be able to assist you more quickly.

Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance, the manner in which the inspection and maintenance are performed, or the frequency, infrequency or absence of inspections and maintenance.

Under Section 532 of the same Act, the City is responsible for keeping public places (for example, trees on public boulevards) and public works (for example, residential streetlights) in a reasonable state of repair. However, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising.

Should you wish to pursue a claim, visit Submitting a Claim for further information.

While on Anthony Henday Drive

The Province of Alberta is responsible for operations and maintenance of Anthony Henday Drive (AHD) as a primary highway including all the ramps.

This applies to all sections whether it is inside the city limits or not. The Province is also responsible for primary highways outside of the Anthony Henday Drive Ring Road and this includes:

  • Highway 15 (Manning Drive) north of Anthony Henday Drive
  • Highway 2 (Gateway Blvd/Calgary Trail) south of Anthony Henday Drive
  • Highway 16 West (Yellowhead Trail) west of Anthony Henday Drive

If your claim falls within these areas, we suggest that you contact Alberta Transportation to present your claim.

Alberta Transportation
310 Twin Atria Building
4999 98 Avenue NW
Edmonton, Alberta T6B 2X3
Phone: 780-644-5612
Fax: 780-415-0475

By Construction Activity

LRT-Related Construction
The Valley Line LRT Project is currently under construction from Mill Woods in southeast Edmonton to downtown Edmonton. It is being built as a Public-Private Partnership (P3) by the consortium TransEd Partners.

If your vehicle has been damaged as a result of construction activity from this project, visit TransEd Partners' for further information on how to submit a claim and the claims process.

Other City-Related Construction
Section 532 of Alberta’s Municipal Government Act requires the City to keep every road or other public place in a reasonable state of repair. Under the same section, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising. Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance.

If you believe your vehicle has been damaged by City-related construction activity, we strongly recommend you first contact your insurance company as in most cases they will be able to assist you more quickly.

Should your insurance company feels that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.

Your claim will only be considered if it was determined that the City was legally responsible. Any determination of liability will follow an investigation of the incident or accident by the Risk Management Section.

Should you wish to pursue a claim, visit Submitting a Claim for further information. Visit also Claims Process for further information on what to expect when a City’s contractor was involved.

Other

Please contact the Risk Management Section if you are unable to find the answer in this section.

Phone: 780-496-7200
Hours: Monday-Friday 8am to 4:30pm

Email: riskmanagement@edmonton.ca

If Your Property Was Damaged

By Construction Activity

LRT-Related Construction
The Valley Line LRT Project is currently under construction from Mill Woods in Southeast Edmonton to downtown Edmonton. It is being built as a Public-Private Partnership (P3) by the consortium TransEd Partners.

If you have sustained property damage or injury as a result of construction activity from this project, visit TransEd Partners' for further information on how to submit a claim and the claims process.

Other City-Related Construction
If you believe your property has been damaged by City-related construction activity, we strongly recommend you first contact your insurance company. In most cases they will be able to assist you more quickly, and you may be eligible for greater compensation under your policy than you could legally recover from the City.

Should your insurance company feels that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.

Should you wish to pursue a claim, visit Submitting a Claim for further information. Visit also Claims Process for further information on what to expect when a City’s contractor was involved.

By a City Employee's Activities

If you believe your property (for example, fence, downspout, garage, building, driveway) has been damaged by City’s employee activities (for example, waste collection), we strongly recommend you first contact your insurance company. In most cases they will be able to assist you more quickly, and you may be eligible for greater compensation under your policy than you could legally recover from the City.

Should your insurance company feels that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.

The City will only consider compensation on an Actual Cash Value basis, that is, replacement cost less depreciation, if it was determined that the City was legally responsible. Any determination of liability will follow an investigation of the incident or accident by the Risk Management Section.

Should you wish to pursue a claim, visit Submitting a Claim for further information.

By a Bus or City Vehicle

If you believe your property (not including damage to your motor vehicle) has been damaged by a bus or a City vehicle (for example, waste collection truck), we strongly recommend you first contact your insurance company. In most cases they will be able to assist you more quickly, and you may be eligible for greater compensation under your policy than you could legally recover from the City.

Should your insurance company feels that the City is responsible for your damage, they will pursue recovery, including your deductible, on your behalf.

The City will only consider compensation on an Actual Cash Value basis, in other words, replacement cost less depreciation, if it was determined that the City was legally responsible. This determination of liability follows from an investigation of the incident or accident by the Risk Management section.

Should you wish to pursue a claim, visit Submitting a Claim for further information.

If your property has been lost or damaged by or on a bus, you must call 311 and ask to speak with a representative from Edmonton Transit Service (ETS). An ETS Investigator will contact you and conduct an investigation. The investigation result will then be shared with the City’s Risk Management section for claims purpose.

By Fallen Tree Branches or Light Pole

The mere fact that a City tree or light pole caused damage does not warrant automatic compensation from the City. An investigation will look into the history of the tree or light pole to consider all factors such as:

  • Whether there was any visible evidence of decay prior to the incident.
  • Whether the City was put on notice or was aware of the condition of the tree or light pole prior to the incident.
  • If the City was aware of the condition of the tree or the light pole, whether the City’s inspection and maintenance activities were reasonable.
  • If the tree limb or light pole failure occurred as a result of a natural event, the City will not be responsible for your property damage as the City cannot control these events. Contact your insurance company, in most cases they will be able to assist you more quickly.

Under Section 530 of Alberta’s Municipal Government Act, the City is not liable for damage caused by a system of inspection and maintenance, the manner in which the inspection and maintenance are performed, or the frequency, infrequency or absence of inspections and maintenance.

Under section 532 of the same Act, the City is responsible for keeping public places (for example, trees on public boulevards) and public works (for example, residential streetlights) in a reasonable state of repair. However, the City is liable only if it knew or should have known of the state of repair. The City is not liable if the City took reasonable steps to prevent the disrepair from arising.

Should you wish to pursue a claim, visit Submitting a Claim for further information.

Other

Please contact the Risk Management Section if you are unable to find the answer in this section.

Phone: 780-496-7200
Hours: Monday-Friday 8am to 4:30pm

Email: riskmanagement@edmonton.ca

If Your Property Was Flooded

By Sewer Backup or Water Main Break

As of September 1, 2017, EPCOR owns and operates Wastewater Services. EPCOR provides water and drainage services to all areas within the City of Edmonton.

If your claim pertains to water main, sewer or drainage issues that occurred after September 1, 2017, please visit EPCOR’s Information About Claims for further information.

For sewer or drainage related claims that occurred before September 1, 2017, visit Submitting a Claim for further information.

It is the property owner’s responsibility to maintain the sewer line from their home to the property line.

Under Section 528 of Alberta’s Municipal Government Act, the City is not liable for nuisance claims (for example, tree root blockage) arising out of the operation of a public utility or a dike, ditch or dam.

Under Section 530 of the same Act, the City is not liable for damage caused by a system of inspection and maintenance, the manner in which the inspection and maintenance are performed, or the frequency, infrequency or absence of inspections and maintenance.

By a Natural Event

The City is not responsible for damage caused by natural events such as wind storm, rainstorm, flooding, heat waves, winter freezes, tornadoes, wildfires, and so on, as the City cannot control these events.

If you have sustained damage to your property as a result of a weather event, contact your insurance company. In most cases they will be able to assist you more quickly.

Note that the claims process can be lengthy, and you will be required to provide proof that the City was negligent in causing the damage you are claiming.

Should you wish to pursue a claim, visit Submitting a Claim for further information.

Other

Please contact the Risk Management Section if you are unable to find the answer in this section.

Phone: 780-496-7200
Hours: Monday-Friday 8am to 4:30pm

Email: riskmanagement@edmonton.ca

Submit A Claim

Start your claim by providing the details of the incident.

For More Information

Risk Management

Telephone

780-496-7200

Fax 780-496-5149
Email riskmanagement@edmonton.ca

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