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Community Standards Branch - Animal Care & Control Centre

Branch Mandate

Community Standards and Neighbourhoods enhances a livable city by supporting safe properties and a civil urban society that meets the standards and expectations of communities. This is accomplished by the identification of standards, together with the education, compliance and, where necessary, enforcement initiatives required to uphold them.

We work directly with citizens in the neighbourhoods in which they live to promote a culture of civic engagement, build great neighbourhoods, enhance family and community capacity, coordinate service delivery, operate and maintain parks, enhance the urban forest, and invest in revitalization initiatives. 

Branch Organization

Animal Care & Pest Management

Animal Care & Pest Management operates Edmonton's Animal Care & Control Centre (the pound) as well as controls pests that affect City property and the health of citizens.

Owned stray pets are cared for until they are returned home or are transferred to the Edmonton Humane Society for adoption.

Pest control includes providing a mosquito control program and the control of invasive insect species on Edmonton's street trees.

Capital City Clean Up

Capital City Clean Up is a litter reduction and graffiti prevention program developed to help keep the city clean, safe and attractive.

Community Peace Officers

Community Peace Officers encourage the safe use and enjoyment of public and private property and parkland. Peace officers are not police officers.

Animal Care & Control sustains responsible pet ownership including licensing of cats and dogs and resolving concerns like barking, roaming and biting.

Community Standards Peace Officers are on the road for safety enforcing littering, secure loads, roadway signage and smoking regulations.

City Park Rangers ensure that the river valley is a safe and enjoyable recreational space.

Community Relations

Community Relations educates citizens about Edmonton's standard conventions for community living.

Community compliance programs and campaigns teach about maintaining private property to a minimum standard, being a responsible pet owner and appropriate behaviour in public spaces. Well-informed citizens are more likely to make positive choices.

Complaints & Investigations

Complaints & Investigations provides effective enforcement of the Community Standards and Public Places bylaws that regulate nuisance conditions in Edmonton.

Concerns such as untidy property, smoky fire pits, machine noise, smoking, weed control, sidewalk snow removal and parking control are resolved through municipal enforcement action.

Edmonton Combative Sports

The Edmonton Combative Sports Commission conducts licensing and regulation of combative sports in Edmonton. The Commission provides expertise in governance and administration the sports MMA, boxing and wrestling.

The Commission ensures a safe competition environment and provides officials such as referees, judges and ringside physicians for combative sports events.

Family & Community Supports

Family and Community Supports works collaboratively with key community partners to develop and deliver preventive social services that build individual, family and community capacity.

It aims to build caring, inclusive and safe communities where people are connected to the resources they need to thrive and realize their potential.

This is accomplished through Assessment and Short Term Counselling, Community Building Social Work, Family Violence Prevention and Intervention, community safety initiatives (eg. Neighbourhood Empowerment Teams ) and project and policy development.

Neighbourhoods and Parks (NW, NE, SW & SE)

This program ensures functional, safe, clean public spaces and parks throughout the city. It builds community through partner organization development and community based recreation programs. It maintains high citizen satisfaction with parks, green spaces and tree maintenance, as well as community recreation within neighbourhoods.

Maintaining parks and open spaces keeps the city attractive and active, improving Edmonton’s image and reputation. The program uses technology and best practices to enhance the quality of green spaces while respecting the environment.

Staff provides recreation opportunities at the neighbourhood level by supporting community-run programs and provides core programs such as Green Shack.

Neighbourhoods Strategy & Supports

The Neighbourhoods Strategy and Supports program (formerly Great Neighbourhoods) is responsible for managing the City's Neighbourhood Revitalization Program, EFCL Liaison, Walk Edmonton, as well as developing strategies to manage the Urban Forest, City-wide Beautification and Greening Initiatives, and Branch Environmental and Training Programs.

It is also responsible for developing branch level strategies and plans related to emerging issues, and building capacity to develop 'next practices' as well as best practices.

Parking Services

Edmonton's parking services program provides foot patrol, marked car patrol and special event services to ensure public safety with respect to vehicles. The program offers a private agency training program for apartment and condo managers to conduct parking enforcement on private property.

A yearly awareness campaign aims to curb illegal parking in disabled parking stalls.

For More Information

311 Contact Centre

Online Contact 311 Online

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555

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