Please be prepared with the following information to make your booking:
- Program name
- 2-3 potential program dates
- School mailing address, including postal code, school telephone number, and fax number
- Contact name and names of teachers for all classes being booked
- Email address(es) of teacher(s) booking and attending the program
- Number of students attending
- Number of supervisors
- Special needs / accessibility arrangements
Fees and Payment
The amount owing is shown on your program booking confirmation. Payment is required prior to the program. Invoices are sent out by the City on the first of each month. You will receive your invoice in the same month as your program runs. For example: for a May booking, your invoice will be issued May 1. Payment can be made by cheque, Visa, MasterCard, and American Express. Please have cheques made payable to the City of Edmonton and write your booking confirmation numbers on your cheques.
Credit card payment can be made over phone by calling 311 or 780-442-1442.
Mail cheques to:
Citizen Services Payment Processing
PO Box 2359
19th Floor, Edmonton Tower
Edmonton AB, T5J 2R7
Due to the size of the facility, our standard program size is 30 students. A double program may be booked for up to 40 students for the “Urban Pioneers” program only. All other programs exceeding 30 students will be required to book additional programs. Adults are asked to stay with their groups for supervision and to assist in leading the program stations. Adult supervisors are admitted free based on the ratios below. Additional adult supervisors exceeding the required ratios and station requirements may not be able to participate in the program.
- Pre-school (3-4 years): 1 adult per 3 students
- Kindergarten - Grade 6: 1 adult per 5 students
- Grades 7-12: 1 adult per 10 students
Additional adults and students/siblings exceeding these ratios will be asked to pay facility admission fees and tour the facility on their own. Additional participants can rejoin their group after the registered program ends. To ensure a high quality program, we recommend that all students participating are within the age range advertised for the program.
Cancellation and Rescheduling
You are required to submit written notice of cancellation of program(s) via email to firstname.lastname@example.org.
Programs cancelled with 30 days notice or more will not be charged the program fee or a cancellation fee. Programs cancelled with 8-29 days notice are subject to be charged 50% of the program fee, unless the cancellation is filled by a waitlisted group. For programs cancelled with 7 days notice or less, the full program fee will be charged.
Programs run rain or shine. In the event of poor weather, you must call 780-442-1442 or email email@example.com if you are not coming.
Programs cancelled due to severe weather conditions will not be charged a cancellation fee as long as they are rescheduled within the current or upcoming school year fall term (September-November).