Parking Services - EPark Refund Policy

City of Edmonton - Parking Services reserves the right to deny any refund request.

EPark Account Transfers and Closures

Funds over $25 from deactivated MyEPark accounts have been transferred over to HotSpot and will be available as a parking credit. All users who had funds transferred have received an email with instructions to set up their accounts. You must have a HotSpot account to use the parking credit.

  • Make sure to use the email address associated with your former MyEPark account
  • If you already have a HotSpot account, make sure the location setting in your account is set to Edmonton for the parking credit to appear
  • If you do not have a HotSpot account, you can open one by downloading the app or visiting HotSpot, choose New User?

If you do not see a parking credit or have other difficulties opening or managing a HotSpot account, contact them by email at or call 1-855-712-5888.

Refund Requests
  • Requests for refunds must be made through the Refund Request form
  • Please contact 311 if you require assistance in completing the form
  • EPark pay machine coin refunds will be provided in the form of a pay code that can be entered into the EPark pay machine
  • Refunds for credit card payments originally made at an EPark machine will be processed back to the original credit card
Refunds on MyEpark App
  • Users who had less than $25 in their deactivated account can request a refund before June 30, 2024
  • Users who require account activity reports can use the Request an EPark Refund form, which enables them to enter a phone number, licence number and/or user ID that can be used to find their account and fulfill their request
  • Users who have an outstanding request that is more than 3 weeks old can send a follow-up inquiry with the original reference number to

Request a Refund

​Please complete the following form to request an EPark refund.

Please contact HotSpot Customer Support for refunds or to resolve other issues that may have occurred when paying for parking using the Hotspot App, FastTap, or the Online Payment Portal.

Phone 1-855-712-5888

Please be aware that City staff will be conducting a follow-up phone call to verify details. This is mandatory prior to proceeding with your refund request.
Your name, address, phone number, email and licence plate number will be collected in accordance with Section 33(c) of the Freedom of Information and Protection of Privacy (FOIP) Act. Your information will only be used for the purposes of processing and issuing you a refund. If you have any questions about the collection and use of your personal information, contact the FOIP Manager at 780-496-8178, Office of the City Clerk, 3rd floor, City Hall, 1 Sir Winston Churchill Square, Edmonton Alberta T5J 2R7.