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Changes / Requests

How can I change my mailing address?

You must request any mailing address changes in writing. To do so, fill out the Change of Mailing Address Request available in the Forms section.

We recommend you also change your mailing address at Land Titles - Service Alberta.

What should I do if I do not receive my property tax notice? Or if I need another copy?

The City mails annual tax notices to property owners in late May, with the payment due June 30. If you have not received your notice by June 1, call 311, request a copy online or download one from

I bought my property in the beginning of May, when will I receive a tax notice?

If a title transfer occurs in May or early June, the City will mail a tax notice to the new owner at the end of May or middle of June. If this notice has not arrived by June 21, call 311.

I just bought a property. How can I find the current status of its tax account?

If the title transfer has been registered at an Alberta Land Titles Office, you can request account information through the City’s online service: Property Tax Notice: Request for a Copy. Account balance information is also available through 311.

How do I obtain tax account information for a property I do not own?

If you require tax information on a property you do not own, use the City’s online Property Tax Search and Certificate Service


How do I confirm my property tax account balance?

We encourage you to sign in to This secure service offers a lot of property tax information, including the latest property tax notice, the latest tax account balance, a two-year transaction history and a five-year property tax history of your property.

How do I access a copy of my property tax notice?

Once you create a profile on and attach your property, you will have access to your current and future property tax notices for as long as you own your property. You can view the notices in the My Mail section of the MyProperty website.

I mailed my cheque more than 10 business days ago and it still hasn’t been cashed. Why?

If it’s been more than 10 business days and your cheque is still not cashed, you may wish to place a stop payment on this cheque through your bank. You will have to send the City a replacement cheque to cover the missing payment.

To view your current property tax account balance and transaction history,  sign into

I made some payments in May. Why aren’t they reflected on my property tax notice?

Information about payments received after May 1 does not meet our internal printing deadline date, and will not be reflected in the balance shown on your tax notice. We apologize for this inconvenience.

If you want to see your current tax account balance, sign in to or call 311. 

I pay my property taxes through my mortgage company, how do I know the payment has been applied to my tax account?

Mortgage companies submit their tax payments by the June 30 deadline. It can take up to 15 business days for their payment to show up on your tax account.

Contact your lender to confirm the payment is being made on your behalf, call 311 after the third week of July to confirm the payment has been applied to your account or sign into to view your current property tax account balance and transaction history.

What will happen if I do not pay property taxes on time?
If the City does not receive full payment on time, you will be subject to late-payment penalties.

Taxes and Assessment

I have filed a formal assessment complaint. Do I still have to pay the property tax amount that shows on my notice?

If you have filed a formal complaint against your assessment, you still must pay the property taxes by the due date to avoid late-payment penalties.

If a decision on your complaint results in a lower tax amount, the City will credit your account and send you a statement.

For More Information

Property Taxes


In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555

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