What is Smart Bus?
Smart bus is a technology that allows ETS buses to send, receive and broadcast real-time information. With the addition of enhanced technology, trip information can be provided to customers in real-time. The technology also allows for improvements to accessibility, safety, and collection of data that assists transit planners when designing how transit service is delivered to citizens.
How does Smart Bus assist transit operators?
Through the onboard computer or Mobile Digital Terminal (MDT), Smart Bus can provide operators the following assistance:
  • Inform operators if they are running early, on time, or late compared to the schedule;
  • Send and receive text messages when a bus is stationary. This frees up the two-way radio for emergency use;
  • Trigger discrete alarms to ETS control if they believe they need immediate emergency assistance,
How does Smart Bus assist transit riders?

There are many ways that these tools will assist riders.  These include: 

  • Access to real-time bus departure information for each bus stop in the city, which will tell riders if their bus is running early, on-time, or late. That way, they will know exactly when to be at the bus stop.
  • automated stop announcements to notify riders of approaching stop locations.


How does Smart Bus improve operator and passenger security?
Smart Bus enables operators to communicate with Transit Control in a number of ways:
  • Activated discrete alarms to ETS control if they believe they need immediate emergency assistance.
  • Integrated Smart Bus security cameras provide transit security with a live look-in view of activities on the bus, allowing Transit Control to better assess the situation and muster appropriate resources.
  • The automated vehicle location (AVL) provides the current bus location (including the speed and direction of travel) so the appropriate resources can be dispatched to the correct location.


How does Smart Bus make ETS more reliable?
Smart Bus can help by:
  • Informing operators if they are running early, on-time, or late by enabling them to monitor their progress along a route.
  • Notifying Transit Control of routes not on schedule, allowing them to take appropriate action to keep buses as close to schedule as possible.  
  • Informing transit riders of real-time bus departures for each bus stop, enabling customers to make informed decisions and adjust their travel plans accordingly.
Is Smart Bus a leading-edge solution?

The Smart Bus is known as a proven technology. Similar technology has been in use in other cities and service providers for at least five years. For example, ETS’ Dedicated Accessible Transit Service (DATS) began using this technology in 2005. DATS has improved its efficiency and effectiveness using Mobile Digital Terminals (MDTs), automated scheduling and computer-aided dispatch. 

What are the benefits of Smart Bus for persons with disabilities?
The specific capabilities benefiting persons with disabilities include: Automated Stop Announcements - internal audio-visual announcements of an approaching bus stop, audio announcements of a bus arrival at a bus stop. Additional Smart Bus capabilities include web-based and mobile device tools that can be used by persons with disabilities to provide real-time bus arrival information.
How will this project relate to the Smart Fare project?
Smart Bus technology supports the components needed for a Smart Fare system. The two projects will be integrated.