FOIP - Access to Information Requests
Access to Information, or FOIP, requests continue to be accepted online. We will also accept requests by mail, although we will not receive these on a regular basis, and payment for general FOIP requests must be made online. As City Hall is closed to the public we cannot accept requests in person.
We anticipate that there may be additional challenges in filling FOIP requests remotely (example: retrieval of records, employees providing records will need to do so electronically). Applicants will be notified of any delays.
For more information on making an Access to Information Request, please contact:
FOIP - Privacy
Privacy breaches continue to be investigated. Any interviews will be conducted via telephone. Investigations may be delayed depending on the accessibility of department colleagues who are relevant to the breach investigation.
Privacy impact assessment meetings will be completed over the phone, but may be delayed due to pressures on business areas in response to the COVID-19.
General privacy advice will continue to be offered via email or phone.
The Records Management Team is available by telephone and email to provide advice or consultation on building file plans and records disposition. For more information about Records Management Services, please contact:
Corporate Records Centre
Limited Service Announcement
The Corporate Records Centre has changed its services due to Covid-19. Delivery services will be limited to one delivery a day for these records only:
- Building and development permits
- Legal claims
- Emergency preparedness records
- Real estate, land and building files
Records will be delivered daily after 2 pm at these locations:
- Century Place - Main floor Mailroom
- Chancery Hall - 9th floor, Law Office, front desk (Law Branch records only)
- City Centre West - Front desk
- Edmonton Tower - 3rd Floor Records Area
Box pick up for off-site storage at the Corporate Records Centre is on hold, unless the records are available for pick-up in a limited access location.
Confidential shred bins will not be picked up, nor delivered, until further notice. Please continue to use the bins at your work location for disposing of confidential transitory records. Confidential Transitory Records contain personal, third-party, financial or sensitive information. If the bin in your work area is full, please secure the confidential records in a locked drawer or cabinet until the bin has been emptied and replaced.
For further information, please contact the Corporate Records Centre:
Corporate Records and Information Management support a city-wide framework for the management of recorded information. This framework includes policies, standards and strategic direction for the creation, security, accessibility, retention, disposition and preservation of records.
Corporate Records Centre staff provide these services:
Pick up, transfer and storage of physical records that must be maintained by the City
Destroy the following physical records in a secure manner:
- Grey bin contents
- Records that have been kept as long as required
- Ensure appropriate records are transferred to the City of Edmonton Archives
- Assist staff with accessing stored records as required