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The 2-hour parking limit has been removed for all on-street EPark zones. Customers can park for a longer duration, while supporting the businesses in the area.
| Days | Time Interval |
|---|---|
| Monday-Friday | 4-9pm |
| Saturday | 8am-9m |
| Sunday | 10am-5pm |
Pay for EPark parking with the HotSpot Mobile App
If you haven’t parked using an app before, we made it easy and convenient for your first time. The new app for EPark, powered by HotSpot Parking, comes with features many customers have asked for in their parking app, including a pay-as-you-go format.
If you do not have a HotSpot account, you can open one by downloading the app at Google Play or the App Store, or by visiting HotSpot and choosing New User?
Watch this video for step-by-step instructions to set up a HotSpot account for EPark
Save time and money by paying for parking with a HotSpot account.
Save time and money by paying for parking with an Hotspot account.
Pay for parking using the online payment portal powered by HotSpot. No account required.
No. Use of the app is encouraged for convenience, but is not mandatory. You can pay for EPark using the existing EPark machines through HotSpot’s FastTap, or pay online. With FastTap, customers can scan the QR code posted on a decal on the front of on EPark machines to link up to a mobile pay site without needing an account.
You can contact HotSpot’s customer service by email at support@htsp.ca or toll-free at 1 (855) 712-5888.
No. All costs will be covered by current EPark rates and customers will not see additional charges or fees.
The Hotspot Parking app has a map that connects to your current location. Make sure to implement the following steps:
Yes, parking can be extended using the app to the maximum time limit available (for example, up to 2 hours in a 2-hour parking zone). Parking can not be extended beyond the maximum limit for a curbside EPark zone. This limit is a built-in function in the app and is to ensure there is always turnover for curbside parking space, especially in high-demand parking areas. There is no maximum time limit restriction when parking at the Stanley A. Milner Library and Canada Place parkades.
Any unused time from a parking session is non-refundable. In the case of a technical error such as a duplicate payment while using the Hotspot App, FastTap, or the Online Payment Portal, please contact HotSpot Parking customer support.
Email: support@htsp.ca
Phone: 1-855-712-5888
Online: https://www.htsp.ca/contact
It is likely the app is set to a different city. HotSpot Parking operates in several communities across Canada.
Make sure Edmonton is listed under My City in your account info in the app. If another community is listed, tap “update account details” to change your location to Edmonton.
Please know that each city selection is tailored to the particular parking service available in that municipality. Some of the app’s features will be available in one community and not another. To use EPark, always make sure your Edmonton is selected as your service location.
| support@htsp.ca | |
| Phone | 1-855-712-5888 |
For questions about rates or parking issues.
| Telephone | In Edmonton: 311 Outside Edmonton: 780-442-5311 |
|---|---|
| Online | Contact 311 Online |
| TTY | 780-944-5555 |
| epark@edmonton.ca |