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The information and photo you provide allow City employees to locate, assess, prioritize and efficiently respond to your report. Be sure to have your phone’s GPS tracking turned on.

When taking photos, do not:

  • put yourself or anyone else in danger
  • block traffic
  • use a person or object for size comparison

When taking photos to submit, take pictures only of the thing that you are reporting. Do not:

  • take pictures of people
  • take pictures that reveal personal information (like a person’s name)
  • go onto private property

Inappropriate photos
Submitting inappropriate photos or spamming the Edmonton 311 mobile app is a violation of the app’s Terms of Service. When inappropriate photos are flagged by citizens and City employees, The City has the right to remove the materials. The City can also block the device from using the app limiting future submissions.


For More Information

311 Contact Centre

Online Contact 311 Online

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555

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