Use one of the following communication devices if you need assistance in an urgent or emergency situation (For example, ill or injured person, lost child, disturbance, theft, bullying, harassment and so on).
Transit Watch is a program that empowers customers to report immediate safety concerns, like harassment*, disorder or suspicious behaviour, directly to ETS staff. You can call or text Transit Watch at 780-442-4900. If you see something out of the ordinary, say something. We encourage all transit riders to report any safety concerns. We are here to help. Every ETS customer deserves to feel safe when riding transit. Remember, for emergencies, immediately call 9-1-1.
*Harassment is a form of discrimination. It includes any unwanted physical or verbal behaviour. Harassment comes in many forms and can be based on race, gender, disability, sexual orientation and age. Harassment of any kind, including sexual harassment, is unacceptable. If it’s an emergency, call 9-1-1.
Blue Emergency Help Phones are located in all LRT stations, in major bus terminals, and in some city pedways. To activate the phone, press the button and you will be connected directly with ETS security personnel who will assess your situation and dispatch the appropriate emergency response personnel. When the phone is activated, a surveillance camera is automatically directed to monitor/record the active phone.
Wall-Mounted Red Emergency Buttons are located in several areas in the downtown core, including the entrance to the Winspear Centre, the Winspear pedway, the Edmonton City Centre pedway, and the Westin Hotel pedway. Pushing the button will connect you directly with ETS security personnel who will assess your situation and dispatch the appropriate emergency response personnel. When the button is activated, a surveillance camera automatically monitors/records the area.
Please note: The collection of recorded images using ETS security surveillance cameras is authorized under Section 33(c) of the Freedom of Information and Protection of Privacy Act (FOIP).
Alert Systems in LRT Trains
To alert the LRT Operator of an urgent or emergency situation onboard the train, look for one of the following three communication devices. Activate the device to connect with the LRT Operator, who will assess the situation and contact ETS security personnel for an appropriate response.
Yellow Passenger Alarms are located inside LRT cars. Press the red button to activate.
Red Alarm Handles are located in all LRT cars above every alternate door. Pull down on the handle to activate.
Red Emergency Buttons are located on all LRT cars adjacent to the accessible door button. These buttons are positioned for use by patrons using wheelchairs or other mobility aids. The buttons serve the same function as the yellow passenger alarms and red alarm handles. Press to activate.
