Each year, ETS develops an Annual Service Plan that highlights achievements and work over the past year and sets priorities for the year ahead. This year, due to the COVID-19 pandemic, The ETS Annual Service Plan is a special community version that highlights community stories and perspectives, safety enhancements and process adjustments implemented during the pandemic, and ETS branch priorities for 2021. The plan serves as a single document that captures all major transit projects, reflects staff and customer feedback, and explains the strategic alignment between these projects and Council and Department goals.

COVID-19 has brought unprecedented challenges to how we work, how we move and how we connect with our community. It has changed how people use transit and how ETS provides transit. It has changed how we clean our vehicles and transit centres. It has changed how we sell transit passes. Despite all of this, one thing has remained. Transit is an essential service that Edmontonians rely on.

The changes brought about by the pandemic have only strengthened our resolve to deliver safe and reliable transit for our passengers, and safe work environments for our Operators and transit support staff. The pandemic has further highlighted how critical public transit is for our community.

While we continue to follow Alberta Health Services’ guidelines, including enhanced cleaning and disinfecting of our vehicles and facilities, we are also looking forward. We are approaching the launch of the Bus Network Redesign, On Demand Transit and regional Smart Fare projects. These are major modernization projects that will improve transit in Edmonton. We are also making great environmental strides, with one of Canada’s leading electric bus programs. As these major projects are delivered, they will contribute to the City’s and region’s economic prosperity, health, social well-being and inclusion, and climate resiliency by improving access to transit and improving the customer experience.

Guided by The City Plan and ConnectEdmonton, a safe, fast, convenient, and reliable transit service is critical to enhance mobility, encourage a shift away from private automobiles, and recover from the pandemic. We are building an inclusive transit service that our city and region deserve and expect.