Buying Transit Online - FAQs
- When will I receive my order?
- When is the following months pass available for purchase online?
- How do I place an order online?
- What if I have a problem with my order?
- What is the online purchase refund policy?
- Can I order a product and ask you to ship to someone else?
- How do I receive my AIR MILES® reward miles?
- What are my payment options?
- Is it safe to use my credit card?
- Will my personal information be safe?
- Do shipping and handling charges apply?
- 1. When will I receive my order?
Passes are mailed using Canada Post XpressPost service. XpressPost provides tracking and signed delivery confirmation. If no one is home to sign for your delivery, Canada Post will leave a notice card with information on where to pick up the order. Please allow 5 business days to receive your pass. Please also provide a complete mailing address including suite, room or office numbers.
- 2. When is the following months pass available for purchase online?
Passes for the following month are generally available for online purchase between the 5th and 10th days of the previous month ie. August passes available July 5; December passes available November 9.
- 3. How do I place an order online?
- On the main page, once you've selected the number of units, select "Update Cart" located beside the quantity box.
- Select "Go to Checkout". The Billing Information screen appears where you can enter your billing address; please select the "Continue" arrow at the bottom of the screen.
- The Checkout screen appears where you can review your order; modify the shipping address, etc.
- Next, select "Payment Info" located at the bottom of the page. This should bring you to the page where you can enter your credit card information.
- Finally, select "Submit Order" located at the bottom of the page.
- 4. What if I have a problem with my order?
Email us at onlinestore@edmonton.ca. Please include your contact information, a full description of your problem and your order id.
- 5. What is the online purchase refund policy?
All transit passes and tickets purchased online are not refundable.
- 6. Can I order a product and ask you to ship to someone else?
Yes. Using the address book feature of the online store allows you to store multiple shipping and billing addresses.
- 7. How do I receive my AIR MILES® reward miles?
AIR MILES® reward miles can be collected by purchasing either of the following two fare types:
Adult Monthly Pass (15 AIR MILES® reward miles)
Adult Ticket Strip (3 AIR MILES® reward miles)If you qualify and wish to take part in an AIR MILES® reward miles offer, select the appropriate fare product with the corresponding reward miles and at checkout an AIR MILES® collector box will appear. Enter in your collector number to have the AIR MILES® directly deposited into your collector account.
- 8. What are my payment options?
Currently you can pay for your order using Visa, MasterCard and American Express.
- 9. Is it safe to use my credit card?
Yes. The City uses a secure and accredited partner to process all payments on its online store. We have implemented security enhancements, Verified by Visa (VBV) and MasterCard SecureCard (SC) for all City of Edmonton online payments. When you enter your credit card information, you are required to enter a password. If you haven't registered for this new feature, you will be redirected to your credit card company's website to register.
- 10. Will my personal information be safe?
Yes. The City of Edmonton does not receive your credit card information.
- 11. Do shipping and handling charges apply?
Yes, $2.00 shipping & handling charge along with the applicable GST ($0.10) per order will be added prior to completion of your order.
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