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EPark has several convenient ways to pay for parking with or without an account.

Paying for EPark at a machine has become quicker and easier. You will only need to enter your licence plate when you start a parking session. EPark machines will no longer display the ‘zone entry’ screen. Use coins, credit cards (Mastercard, Visa, Amex), or prepaid gift cards (Mastercard, Visa) to pay for parking (register gift cards online before using). EPark machines will not accept debit or Visa debit cards.

Sign up for an EPark account online or download the EPark app so you can pay for parking anytime and anywhere. Or use Virtual Pay to make a quick, one-time payment online. You will still need to enter a zone entry number when starting a parking session. Use the map feature on the EPark app or online to locate an EPark zone.

Rates, hours and locations vary depending on where you park.

Pay Without An Account

EPark Machine

These instructions are also provided on the pay machines.

  1. Remember your licence plate number
  2. Find closest EPark pay machine
  3. Enter your licence plate number
  4. Pay by $2, $1 or $0.25 coins, by credit card (Mastercard, Visa, Amex), or by prepaid gift card (Mastercard, Visa) - please note machine doesn't provide change or accept debit or Visa debit
  5. Select the time needed by using the + button or selecting Max Time 
  6. Press the green checkmark if you want a receipt

A receipt isn’t required for your dash and your licence plate will be automatically registered in the system. If you need to add additional time to your parking session, use the same machine when you made initial payment.

To Make a Correction

Select the red X button to correct information entered within 30 seconds, including license plate, parking zone number or amount paid.

Virtual Pay Machine

The Virtual Pay Machine allows anyone to securely pay for parking in any EPark zone with their smartphone and credit card (Mastercard, Visa, Amex); no account is needed. Register a prepaid Mastercard or Visa gift card at a vendor's website and use it to pay for parking.

Three Ways to Virtual Pay Machine
  1. Scan QR code on EPark machine
  2. Download the MyEpark app and select Quick Pay on the home screen
  3. Don’t want to download the EPark app? Go to v-epark.parkplus.ca
How to Pay
  1. Enter the four-digit parking zone number that you're parked in and enter your licence plate
  2. Select the amount of time you need from the drop-down menu
  3. Enter your email if you want a receipt (optional)
  4. Review your parking session details, select Back to make changes
  5. Select Proceed to Payment when you're ready
  6. Enter your credit card or prepaid gift card information to complete payment
  7. A receipt is never required for your dash; your licence plate is automatically entered into the system

Pay Using the EPark Account

MyEPark App

Download the new and improved free MyEPark App on Google Play or iTunes.

You will need an EPark account for everything except Quick Pay. You can sign up for an account through the app or online​.

Benefits of the MyEPark App
  • Start and stop parking sessions in EPark zones - no need to pay for more than the actual time that you decide to park
  • Add funds to your EPark Account manually or enable Auto Top Up to ensure you never run out of account funds
  • Activate notifications that alert you of low funds in your account or when a parking session is about to end
  • Use new wayfinding map, including a Find My Car feature to find available parking
  • Use Park a Friend feature to park any licence plate attached to your account
Text or Call

Setup an account through the MyEPark app or online.

Once your account is set up, you can pay for on-street or parkade parking in EPark zones.

You must use the same phone number to activate and deactivate a session. A $0.25 minimum is charged for on-street parking and will depend on the surface lot or parkade. EPark parkades have a maximum time limit of 48 hours.

By Phone Call
  1. Call 587-400-PARK (7275)
  2. Press 1 to start or end a session
  3. Your account will be credited back for any unused time
By Text
  1. Text START + four-digit zone number to 587-400-PARK (7275)
  2. Text END + four-digit zone number to 587-400-PARK (7275)
  3. Your account will be credited back for any unused time
Text Example

If parked in zone number 7000:

  • Text “START 7000” to 587-400-PARK (7275)
  • Text “END 7000” ” to 587-400-PARK (7275)
Park a Friend

This feature allows you to start a parking session for any licence plate that’s not already on your account, whether it’s a rental car, company vehicle or a licence plate from another account. It allows you to specify the amount of time and funds.

  1. Login to your account through the MyEpark app or online
  2. Select More Options
  3. Select Park a Friend
  4. Enter the four-digit parking zone number and licence plate to start a parking session
  5. Select the end time for the session
  6. Select Start and OK to confirm
  7. Your account will be credited back for any unused time
Setup Future Parking Sessions

Using the Online Activations feature, account holders can book future dates and times for parking (parking is not reserved).

Set Up a Future Parking Session
  1. Login to your EPark account
  2. Select More Options tab at the top of the page
  3. Select Online Activation
  4. Select the date to schedule an activation
  5. Select Add New Event
  6. Enter the event name
  7. Select the start and end time and select Next
  8. Enter the licence plate and four-digit parking zone number
  9. Select Add Vehicle
  10. Select Save Event to schedule or Close to exit without saving

Your parking session will start automatically according to the start time you chose. Remember to use Online Activation to end a parking session. When you stop a session, you only pay for the time you were parked.

Parking is available on a first-come, first-served basis and space is not guaranteed. There are no refunds for sessions that have started but are not used or if another location is used. Payments can be backdated to a maximum of 2 hours, in 15 minute increments.

Frequently Asked Questions

Will I get a receipt?
  • Remember - A parking receipt is never required to be displayed on your dashboard
  • If you’re using your EPark account, a receipt is automatically emailed to the registered email address on the account
  • If you’re paying at an EPark machine, you can request a printed receipt at the end of the transaction
  • If you’re using the Virtual Pay Machine, you can enter your email address to receive a receipt
What do I do if the pay machine is out of order?

If you are parked on the street, you can use a pay machine nearby to make a payment. You only need to type in your licence plate number. If you are in a parkade, you can only use another machine that is in the same facility. We also recommend calling 311 immediately to report a malfunctioning machine to ensure it is serviced promptly.

How do I add time to an existing parking session?
  • If you are parked curbside, you can start a new parking session when your initial one is close to expiring using the EPark machine where you made your initial payment, or remotely through your EPark account or Virtual Pay Machine.
  • If you are in a parkade, you can start a new parking session when your initial one is close to expiring using any EPark machine within the facility to make payment, or remotely through your EPark account or Virtual Pay Machine.
When do I need to add more funds to my account and how?

You can't activate a parking session if your account balance is too low. 

Setup Low Balance Notification
  • Login to your account through the MyEpark app or online
  • Enable the Low Balance notification in account settings
  • Set notification amount at $10, $20, $50 or $100
  • You'll be notified by email when balance is low
Add More Funds
  • Login to your account through the MyEpark app or online
  • Select Payment
  • Fill in required fields
How does the system know which vehicle I've parked?

You do not need to designate which vehicle you're using when you activate a parking session using your cell phone account as long as you have an active parking session for one of the vehicles listed in the account.

The only requirement is that you have enough active parking sessions for the number of vehicles parked in an EPark parking zone.

For example, if you have two vehicles parked in EPark zones, you must activate two distinct parking sessions. (You must activate each parking session from a separate cell phone number.)

Can I use more than one phone to activate/deactivate a parking session?

No. Your account is linked to your phone number. You must use the same phone number to activate and deactivate a single parking session.

How do I find my account balance?
  • Login to your account through the MyEpark app or online
  • Balance is listed next to Prepay Service
How do I make changes to my account?
  • Login to your account through the MyEpark app or online
  • Select Edit My Account
  • Update licence plate, phone number or email
How do I view my parking transactions?
  • Login to your account through the MyEpark app or online
  • Select Account Activity
  • View all your parking transactions as far back as six months
  • If you need access to parking transactions that are older, email 311@edmonton.ca
Does EPark remember my credit card information?

No, EPark does not save credit card information or automatically charge it for each transaction.

  • This keeps costs down and avoids transaction fees
  • You will need to enter your credit card information each time you top up your account
  • Top up amounts are set at $25, $50, $100, $200, $500 or $1000
Why is EPark not recognising my phone number?

Your phone number may be blocked from being displayed.

Unblock your phone number:

  • For Telus or Bell Mobility customers, dial *31# OR *82 and enter 587-400-PARK (7275) 
  • For other providers, contact them to find out how to unblock

GST Number

The GST identifier at the end of the business number for the City reads as follows: 119326270 RT0001

For More Information

Help Using EPark

Online Contact 311 Online
Telephone

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555
Email epark@edmonton.ca

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