EPark program staff monitor citizen parking trends to proactively address areas for improvement.
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Learn about the evolution of parking, ongoing reporting and improvements to the EPark service.
Launched October 21, 2015 - EPark is the City of Edmonton’s owned and operated paid parking program - managing paid parking at all curbside locations across the city and at three parkades - City Hall Parkade, Library Parkade and Canada Place Parkade.
Our customers are at the heart of everything that we do and public services need to be continually adapting to the needs of their citizens. That’s why we started the EPark Customer Journey Mapping Project in 2017. To gain both an understanding of the parts of the EPark experience that are working well and other areas that can be improved on - we need to walk in our customers’ shoes.
As a result of our 2017 Customer Journey Mapping Project - we’re working on: