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Financial materials and paperwork can be damaged or destroyed as a result of a fire, flood or other disaster. There are processes for replacing stocks, bonds, cash or personal banking valuables.

Financial materials and paperwork can be damaged or destroyed as a result of a fire, flood or other disaster. There are processes for replacing stocks, bonds, cash or personal banking valuables.

Savings Bonds

If your Canada Savings Bonds or any other government bonds have been mutilated or destroyed, contact the Bank of Canada.

For Canada Savings Bonds

Call: 1-800-575-5151 (Monday-Friday 7am-3pm)
Visit: csb.gc.ca

Include name(s) and address(es) on bonds, approximate date purchased, denominations and approximate number of each.

Damaged Money

If bills or coins were kept in your home, take what is left of them, including ashes, to any chartered bank. Be prepared to supply information about the circumstances of the loss.

Damaged Money

Call: 1-800-303-1282 (Monday-Friday 7am-3pm)
Email: info@bankofcanada.ca

For anything related to personal banking, debit/credit cards or other bonds/stocks, contact your financial institution or advisor.

 

Safes

After a fire, don't attempt to open your safe until its exterior is cool to the touch. Intense heat may be contained for hours and if the door is opened before the safe has a chance to cool down, the contents may burst into flames.

For More Information

Telephone

In Edmonton: 311

Outside Edmonton: 780-442-5311

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