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The City of Edmonton is committed to ensuring that Edmontonians who are Deaf or Hard of Hearing enjoy access to City services and events.

American Sign Language

ASL interpreters can be booked by request for City of Edmonton meetings and events.

Please call 311 to book this service. Two weeks notice is required.

ASL (American Sign Language) is the primary sign language used in Canada and the United States.

Real Time Captioning Services

When Real Time Captioning service is requested for an event or meeting, a captionist generates a transcript of the proceeding that appears on a screen or monitor for people to read as the event or meeting progresses.

The time delay between the speech and the appearance of the typed text is generally less than two seconds and allows readers to fully participate in the proceedings. Captioning also provides the secondary benefit of providing an electronic record of the proceedings.

The Real Time Captioning is effective for the deaf or hard of hearing, but also for people with certain types of learning disabilities and individuals whose first language is not English. Please call 311  to book this service. Two weeks notice is required.

Regularly Scheduled Captioning

All public Council and Committee meetings held in Council Chambers and the River Valley Room will have Real Time Captioning provided:

  • In Council Chambers and the River Valley Room on the presentation screens
  • Live stream online

Captioning can be turned on or off based on your preference. To do this, click on the 3 dots in the bottom right-hand corner of the live stream. The location of the captions (when you turn them on) varies depending on the media player used by the browser.  

CaptionCast

CaptionCast (a browser-based application) is also available and streams live captioning (text only) to smartphones, tablets, and any other device that has a connection and a browser.

To access this service, search for CaptionCast in your browser and select CaptionCast Display or visit their website directly.

Event Codes

  • COECC - Active meetings in Council Chambers
  • COERVR - Active meetings in the River Valley Room

Requesting ASL and Captioning Services

For all other requests, where Captioning is not already regularly scheduled (i.e Council & Committee meetings)

Please call 311 to request ASL and Real Time Captioning Services. You will need to provide the following information:

  • Your name
  • Your organization (if applicable)
  • Event the service is needed for
  • Date, time and location of that event
  • Number of people attending who will require the ASL or captioning service

Two weeks notice is required when requesting these services.

Induction Hearing Loops & Assistive Listening Devices (ALD)

Induction Hearing Loops

Hearing loop technology and counter loops are available at:

  • City Hall (Council Chambers, River Valley Room and Heritage Room) 
  • Recreation centre front counters
  • Edmonton Tower, integrated services counter
  • Edmonton Tower, meeting centre rooms

A portable hearing loop may also be requested.

Assisted Listening Device

Citizens attending functions at City Hall can request to use the Assisted Listening Device. The system is patched into City Hall's sound system, transmitting sound signals through infrared to special headphones worn by hard of hearing users.

This system is available in Council Chamber. A portable system is available in other City Hall rooms upon request. Contact 311 for this service.

Two weeks notice is required when requesting these services.

Teletype (TTY) Services

The City of Edmonton has a computer-based system that allows TTY users to communicate with more City of Edmonton employees. This computer system replaces physical TTY machines with computer hardware and software that "rings" an employee's computer.

TTY Access Codes
TTY Phones - Bus & LRT

Other Alternative Communications Services

Edmontonians requiring other alternative communications services are asked to contact 311.

For More Information

311 Contact Centre

Online Contact 311 Online
Telephone

In Edmonton: 311
Outside Edmonton: 780-442-5311

TTY 780-944-5555
Email 311@edmonton.ca

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