For Residents

Emergency Operations Centre

Photo of the Emergency Operations Centre
To ensure an effective and coordinated response to an event or disaster, the Emergency Operations Centre (EOC) has been established, equipped and is ready to be activated. The operational model used in the EOC is the Incident Command System (ICS). ICS is the management system designed to provide support and resources to the incident site.

There are over 300 staff from City departments, partnering organizations and agencies that are trained to staff the EOC during a major incident or disaster.

The EOC has developed a series of videos that explain how the City’s emergency response system operates and coordinates activities.

Staff are required to take the following courses to work in the EOC:

Introduction to Incident Command System (ICS 100) and Incident Command System 200
Introduction to Emergency Management
Emergency Operations Centre Management

The EOC has been activated for several planned events and in response to large incidents, including:

Grey Cup, 2002 and 2010
Heritage Classic, 2003
Canada Day, 2003-2011
Lilydale Chicken Processing Plant Fire, January 2004
Queen's Visit, May 2005
Hydrochloric Acid release – NW Edmonton, May 2005
North Saskatchewan River Flooding, June 2005
Stanley Cup Playoffs, May 2006
North Saskatchewan Hazardous Materials Spill, July 2008
Gas Leak in residential area, August 2008
Halloween, October 31 2008
Stage Collapse, Camrose AB August 2009
House Explosion in North Edmonton, June 2010
Slave Lake Fire, May 2011

For more information:

For more information on emergency preparedness programs

Title	Office of Emergency Preparedness
Telephone	780-944-6420
TTY	780-425-1231
Fax	780-496-3062
Email	oep@edmonton.ca
Website	(http://www.edmonton.ca/oep)