You understand the importance of keeping buses moving and on-time. Top quality, efficient Transit service is important to you. You are a great problem-solver and can think on your feet. You might be a good fit on the ETS Safety Inspector team.
Edmonton Transit Safety Inspectors play an intricate role in the daily on-street supervision and continuity of bus service within the operational scope of ETS. Inspectors report to a Transit Safety Superintendent.
Inspectors are involved in both on-road and Control Centre duties. The Controller works in the Control Centre and requires specialized training.
Investigation of collision and incidents is a major component of an Inspector’s responsibilities. In this capacity, Inspectors are trained level II accident investigators who respond to collisions and incidents as reported, and investigate those situations in contemplation of litigation.
As required, Control will assign an Inspector to respond to issues in relation to a particular event. Inspectors in turn, interview Operators, patrons and other involved parties, and prepare the reports required by the City of Edmonton’s Risk Management section. The Inspector also gathers evidence and witness statements, and provides an initial classification of the collision (preventable or non-preventable). Compiling associated reports, drawing diagrams, and taking photos related to the event are all part of the investigation process.
During a collision or incident investigation, Inspectors provide support to Operators, complete all documentation in relation to occupational injuries which may have occurred in relation to the incident, and determine the need for emergency or security aid. The Inspector may also be tasked with protecting the scene, providing traffic control, and/or arranging contingency bus service.
Inspectors are also responsible for service support; ensuring bus service is being delivered. They are incident management specialists responsible for ensuring the continuous operation of services in spite of the conditions which may affect the delivery of that service. This may include the need to detour routes at a moments notice, or negotiating with on-road emergency personnel in order to continue operations through specific areas. There is often a requirement to monitor and evaluate traffic problems, and adjust routes and schedules.
The Inspector group is the first line of management on the street for Edmonton Transit. Although not the formal direct-report Supervisors for Operators, they provide on-road supervision and guidance to Transit Operators in the performance of their duties. This role includes coaching and monitoring Operators in relation to an individual’s performance, and if necessary, documenting issues and providing the information to the Bus Operations Supervisor for follow up. The Inspectors also assist Operators in personal emergencies, provide information to Operators and the public, and interpret Transit polices and procedures as required. They also undertake the investigation of customer concerns in relation to operational issues.
Due to their particular skill set, members of the Inspector group are often included on special assignments, projects, or task forces and are frequently seconded to work in various sections of ETS.
The Inspector group is responsible for the implementation and on-site management of all special events and large charter movements involving the transportation of attendees by Edmonton Transit. Examples of such events include: Heritage Days, Edmonton Indy, Eskimo football games, and other major events at the Stadium.
Control Centre responsibilities are the ultimate in multi-tasking. Inspectors take all calls from all buses on the road, and interact with Inspectors in patrol vehicles and with the Transit Peace Officers. They also answer all phone calls coming into the Control Centre. This area could be considered the resource centre for the entire Transit system. There are liaisons with all other sections of ETS and all other City departments. The Control Centre mobilizes any resources required for anything to do with keeping buses on the road and service moving. Operators rely on information and direction from the Controller (Inspector) based on practical experience, knowledge of the Transit system and equipment. The data they deal with must be current with respect to all construction areas and special events that may affect regular or special service, making adjustments where required.
Unless working a Control Centre shift, Inspectors spend the majority of their shift working out of their vehicles. This vehicle is essentially a mobile office equipped with the majority of tools required to perform their job functions on a daily basis. They interact frequently with Bus Operators, Divisional Management, and the general public.
Hours of Work
Safety Inspectors provide coverage 22 hours per day, 7 days a week, so shift work is a requirement. Shifts are 9.23 hours per day, 4 days a week (73.8 hours per pay period) and are assigned as required.
What Inspectors Like About this Job
- Managing their own time; prioritizing their work and making decisions.
- Interaction with operators and other Transit staff, customers, City staff, and others who cross paths during the course of performing duties.
- The variety of work and opportunities for special assignments. The continual evolution of the role.
- Opportunities for promotion.
- The Computer Aided Dispatch (CAD) system, which is great for those in Control and on the road. It assists with prioritizing work, allows easier access to information (bus numbers and Operators) and is linked into the City of Edmonton’s 311 system.
Unique Characteristics and Challenges of this Job
Inspectors must maintain contact with other on-duty Inspectors and Control to ensure continuity of service and safety. They also liaise and work collaboratively with Operators and Transit Peace Officers.
On a daily basis, Inspectors are called upon to multi-task and must be able to effectively and creatively manage their time and cope with stress in order to provide reports while responding to Control as required. The importance of being able to categorize incidents and effectively record the required information is an essential part of effective time management.
Permanent Inspectors provide on-the-job training to Relief Inspectors. They also play a coaching and mentoring role with new Operators.
- Earning the respect of the Operators; this creates a relationship in which two-way communication fosters an environment of support and mutual understanding.
- A customer service mentality and attitude.
- Being willing to help people.
- Being flexible and willing to go beyond defined responsibilities.
- Interpersonal skills and a genuine interest in people.
- Ability to multi-task and make decisions.
- Knowing when to ask for assistance and who to ask.
- An even temper and the ability to handle pressure.
- Ability to trouble-shoot and deal with grey areas in procedures.
- Being respectful of others.
- Ability to coach employees.
- Effective problem solving skills.
- Effective communication skills.
- Strong work ethic.
Qualifications and Skills
- Minimum of 5 years experience as a Transit Operator and a minimum of 3 years experience in the Relief Inspector pool.
- Completion of a two year management certificate supplemented by courses in administration and organizational behaviour would be an asset.
- Accident Investigation Level II, PPCT Basic, First Aid, CPR.
- Demonstrated ability to supervise.
- Able to gather and analyze relevant data and prepare reports.
- Strong verbal and written communication skills.
- Ability to handle emergency situations.
- Ability to multi task with attention to detail in a fast paced Transit environment.
Inspector is a management position. Classification, compensation, and working conditions are governed by the Total Rewards Program for Management.
Preparing for This Job
Experience as a Transit Operator is required. Inspectors must be trained and have a minimum of three years as a Relief Inspector before being considered for a permanent position.