When a formal complaint is received in writing concerning the actions of a Transit Peace Officers (TPO), TPO is required by the Peace Officer Act to investigate your complaint. Your complaint concerning the actions of a CPO or a Fare Checker can be investigated either formally or informally. When your complaint involves an allegation of criminal wrongdoing on the part of a TPO, the matter will immediately be referred to the Edmonton Police Service for investigation.
When your letter is received, a member of the Transit Peace Officers Professional Standards Unit will contact you to discuss the exact nature of your concerns. Should you wish to have your concerns addressed informally; every effort will be made to resolve your complaint to your satisfaction.
If your concerns cannot be resolved informally or you do not wish to engage in an informal process, your complaint will be subject to a formal investigation. When a formal investigation is commenced, you can expect to be contacted by a Professional Standards Unit investigator who will need to interview you to ascertain the exact details of your complaint.
During the course of the formal investigation of your complaint, you may still exercise your right to have your complaint informally resolved.
On the conclusion of the investigation, you will receive a letter from the Director of Transit Peace Officers advising you of the disposition of your complaint, the reasons for the disposition being reached, and your right of appeal to the Solicitor General and Public Safety Director of Law Enforcement. Should the TPO or Fare Checker be disciplined in relation to your complaint, you will be advised of the discipline imposed.
Written complaints are acknowledged in writing at the time of receipt of the complaint. Throughout the course of the investigation of your complaint, you can expect to receive regular updates concerning the status of the investigation.