School, work and leisure are just around the corner for every Edmontonian with the accessible services, features and programs offered by Edmonton Transit Service. If you have a mobility challenge, are a senior, use a mobility aid such as walker, scooter, cane or wheelchair - or are unsure about using transit because of mobility difficulties, we have just the program for you!
ETS provides a free, customized travel training program for seniors, persons with disabilities and agencies or organizations that work with persons with mobility challenges. The Mobility Choices Travel Training Program was designed to provide information and instruction about our range of accessible features, services and programs and can include bus and LRT hands-on demonstrations (whenever possible), as well as website orientation, information on customer tools use and trip planning support. In some instances, companioned travel with an ETS Travel Trainer may also be available for a practice trip.
Edmonton Transit offers Mobility Choices on an individual and group basis. For individuals who wish to learn about using ETS, one-on-one training may be available. For organizations and groups that need on-going training, ETS can also train agency representatives through our "Train the Trainer" program so that they can provide the information to their own clients. If you are a customer who is planning to purchase a mobility device such as a scooter, wheelchair, or power chair, we may also be able to provide bus orientation with your preferred devices before you purchase them, to ensure they will work on Edmonton Transit buses and the LRT.
Edmonton Transit's Mobility Choices Customer Training Program is currently on hold and no training sessions are being booked at this time. Updates on this program and future sessions will be provided as they become available.
If you are looking to obtain any of our customer tools, including the Customer Communication Cards, Bus Hailer Kits, or Mobility Cards, please call 780-496-3000 to arrange to have these materials sent to you.