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The Annual Service Plan summarizes major ETS projects implemented in 2016-2018 and identifies branch priorities for 2019. 

Over the course of 2019, ETS will continue to evolve and adapt, with a heightened focus on safety and service. To ensure our success, this plan identifies priorities for 2019 while leveraging longer-term opportunities, such as regional integration, the Bus Network Redesign and implementing the Regional Smart Fare Electronic Payment System.

Priorities for 2019:

  • Safety & Security
    Several new processes and measures have been, or will be, implemented to further enhance safety and security for passengers and staff, including 24/7 onsite security guards at selected transit centres and LRT stations, additional operator training and on-board cameras, more Control Room staff, retractable bus shields and developing Facility Design Guidelines.
  • Bus Network Redesign
    Based on extensive public feedback, the new bus network will be finalized in 2019 and rolled out in 2020 with provision for post-implementation schedule adherence review.
  • Transit Centre/Station Improvements
    Through the Public Transit Infrastructure Fund (PTIF), several transit centres and LRT stations will have improved waiting areas, lighting, bus bays, surveillance, warning tile (LRT) and, where appropriate, rehabilitation of mechanical, electrical and ventilation systems.
  • Ride Transit Program
    This program offers Edmontonians experiencing low-income the ability to purchase monthly transit passes at a subsidized rate, helping them gain better access to various services. Based on successful program evaluation results, the Ride Transit program recently received approval for permanent City funding.
  • Customer Journey Mapping 
    Identified as a priority in the Transit Strategy, ETS is always striving to better understand our customers' experience. Customer Journey Mapping will ensure we continue to learn from insightful feedback.
  • Advancing Smart Fare
    The Regional Smart Fare Electronic Payment System will be implemented in Edmonton, St. Albert and Strathcona County in the 2019-2022 budget cycle, and will provide customers with an easy-to-use account that uses a fare card, credit and debit cards or other compatible devices.

Through these strategic improvements, ETS will position itself as an industry leader while meeting City Council goals and corporate outcomes.

2018-2019 Annual Service Plan

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