Most Edmontonians Satisfied with City Services: Annual Survey
November 06, 2009
Edmontonians report a high level of satisfaction with the services the City provides – 72% said they were satisfied with overall services – and 91% of residents said they are satisfied with Edmonton’s quality of life.
The City’s annual Citizen Satisfaction Survey of 800 Edmonton residents conducted in the summer showed satisfaction with City services generally remained unchanged, despite a year in which the economic downturn has started to affect many areas. Almost two-thirds (63%) of respondents said they received excellent, very good or good value for their tax dollar, up from 55% reported in 2008.
“The survey results are good indicators of public perception and expectations about existing service areas, which helps us gauge the impact of final decisions in the budget,” said Al Maurer, City Manager. “These indicators assist Senior Management Team and Council in planning the year ahead when combined with equally valuable input from sources like the Citizen Panel, citizen calls throughout the year, the budget public hearings on Nov. 25, and citizen input on specific major plans like the Transportation Master Plan.”
In the recent survey, areas where citizens reported high importance but lower satisfaction with the service were summer road maintenance, winter snow clearing, and public transit. Departments use survey results to make operational adjustments throughout the year.
The survey also identified some of Edmontonians’ most supported programs: Parks and Green spaces; Environmental Programs like Capital City Cleanup and Eco Stations; Fire Rescue Services; Garbage collection and recycling services; and Police services.
In the 2010 budget deliberations from Nov. 30 to Dec. 10, the City has tough decisions to make in a year when the recession has an impact on revenues. The satisfaction survey helps with budget decisions.
The survey also provides valuable benchmark information that allows the City to compare public perceptions on certain issues over several years. The comparison helps evaluate the impact of different factors such as: program funding, public information campaigns, and factors beyond the City’s control like snowfall levels or windstorms.
For more information:
Jason Darrah
| Title | Communications |
|---|---|
| Telephone | 780-496-4114 |
