Bylaw Complaints Process
The Complaints and Investigation Section regulates the conduct and activities of people on private and public property to promote safe and enjoyable neighbourhoods for the benefit of all Edmontonians.
Online Bylaw Complaint
What happens when I make a complaint?
When you register a complaint with the City of Edmonton, a file is created stating your concerns and a Municipal Enforcement Officer begins an investigation. The officer will verify and investigate within 4 working days. A warning notice, bylaw ticket or an Order may be given to the property owner.
What happens when I get a violation ticket?
Day 1
A warning notice is issued by a Municipal Enforcement Officer with specific compliance period and directions to rememdy the problem.
Day 15
If no action is taken, a penalty ticket is issued or an MGA Order is issued. A MGA Order is an Order allowing Bylaw Services to conduct inspections and remedy offences such as cleaning up a messy property or removing snow. When property owners do not comply, the City hires a contractor to do the work and adds the cost to the owner's property tax.
How do I appeal a tag or Order?
Contact the Bylaw Services office for information on the appeal process. Alternately, you may wait until the the issuance of a violation ticket pertaining to court attendance.
For more information:
Customer Information and Support Services
Planning & Development Department
5th floor, 10250 - 101 Street
Edmonton, AB T5J 3P4
| Telephone | In Edmonton: 311 Outside Edmonton: 780-442-5311 |
|---|---|
| Fax | 780-496-6054 |
